Hardware Repair Specialist Itsc, 8 Hrs, Cont

Description

As a Spokane Public Schools staff member, you'll uphold our commitment to creating a loving and collaborative learning community where all students belong and thrive. We are looking for team members who embrace differences, have a desire to work with a diverse community of learners, have a heart for the humans they serve, work as a team, grow and reflect through feedback, are lifelong learners and positive problem solvers.

Provide hardware repair support for all district computer hardware, printer and audio/visual (AV) equipment either remotely, by phone, site visits or shop repair, using documented computer service procedures and standards. Install new technology and train users as needed. Must be proficient in laser printer repair, laptop, mobile devices and desktop computer repair, and AV equipment setup and repair. Support off-site meetings for administrators and staff when AV equipment setup is required. Strong customer service skills a must. Must meet all qualifications as listed below.

Hours/Day: 8

Continuing Role

Daily Start/End times: 7:00 AM - 3:30 PM

Anticipated Start Date: ASAP

Benefits--Medical/Dental/Vision through SEBB (School Employee Benefits Board) are provided for employees who work at least 630 hours per academic year.

Additional benefits may include vacation, sick, personal days, and paid holidays.

Often, positions have additional pay provisions above what is represented on the salary schedule, all in accordance with the applicable collective bargaining agreements (if applicable) as negotiated.

SALARY: LEVEL 5 on the Technology Services Salary Schedule. Experience increments depend on experience in the same or similar position. Promotion or transfer placements will be determined by percentage of increase and consideration of appropriate experience credit. Click here to view current salary schedule for this position. DOWNLOAD SALARY SCHEDULE

Responsibilities

Provide hardware support and repair for all district users on personal computers, laptops, laser/inkjet printers, audio visual equipment and peripheral equipment at Spokane Public School (SPS) sites, and in the ITSC repair shop.

Determine the cause of hardware problems through evaluation and testing using service manuals, software diagnostics, and other hardware troubleshooting tools, and then provide timely resolution or repair of diagnosed problem.

Manage and maintain accurate documentation on service repairs in ticketing system, to include software and hardware problems, detailed resolutions, and inventory for parts/supplies.

Install new computer systems and printers, when purchased, including upgrades to existing systems.

Collaborate on technology solutions with other employees in Technology Services as well as other district departments.

Work in a team environment with other hardware technicians to help support district equipment, and ensure minimal down time and greatest student and staff productivity.

Perform other related duties as assigned.

Qualifications

Required:

Two or more years of college or trade school education in areas such as computer service, electronic design/service, or other related fields. Equivalent work experience may be substituted on a year-for-year basis.

A+ certification.

Two or more years of recent experience directly performing hardware repairs on desktop and laptop computers.

Two or more years of recent experience directly performing hardware repairs on laser printers.

Two or more years of recent experience setting up and installing AV equipment.

Experience working directly supporting users.

Experience with operating systems as needed in repairing hardware problems on those systems.

Excellent troubleshooting skills.

Ability to lift at least 50 pounds.

Access to personal transportation and possess a valid Washington driver's license.

Ability to work hours other than 7 a.m. to 5 p.m.

Demonstrated ability to:

Communicate effectively both written and orally.

Coordinate effectively with all levels of users.

Support staff on the repair and use of desktop computers, laptops, laser printers and AV equipment.

Ability to work in a team environment.

Ability to prioritize and perform multiple tasks as assigned.

Relate positively to youth and adults of varying socio-economic, cultural, and ethnic backgrounds.

Experience in local area and wide area networks.

Experience with Windows, Android and IOS.

Desired:

Four or more years of experience directly performing hardware repairs in a large network environment.

Printer repair certification with HP and Lexmark laser printers.

Laptop and desktop repair certification with Lenovo technology.

School district experience.

Experience with Active Directory in a Windows Operating environment.

Experience in Microsoft Office Products.

Additional Information

Work Schedule – Days and hours (listed above) are subject to change depending on program and district needs.

Stipends, Leave Accruals and Holidays – Stipends, leaves and paid holidays are in accordance with the applicable collective bargaining agreement Collective Bargaining Agreementsas negotiated.

Benefits Highlights:

The School Employees Benefits Board (SEBB) administers health insurance and other benefits for employees of Washington’s school districts who are in benefit eligible positions (at least half-time/20 hours per week in a regular position).

Multiple medical plans offered from various providers such as Kaiser Permanente WA, Premera Blue Cross, and the Uniform Medical Plan (for example) to fit your needs for varying cost and care options. Vision and Dental plan options, as well as standard Life and AD&D insurance are offered at no cost to the employee. The SEBB program also offers additional employee paid benefits like Dependent Care Assistance Program (DCAP), supplemental Life and AD&D, Long-Term Disability insurance, and Medical Flexible Spending Arrangement (FSA).

Benefit eligible Spokane Public Schools employees and their dependent family members have access to free, confidential counseling, consultation and referral services through the Employee Assistance Program.

School District Employees participate in the Washington State Department of Retirement Systems (DRS) public pension plan. Employees can choose from a lifetime retirement pension plan or a hybrid pension and investment plan that contributes between 5% and 15% of wages to retirement. When employees meet plan requirements and retire, they are guaranteed a monthly benefit for the rest of their life from the employer-funded pension.

Employees can also participate in voluntary savings programs to increase retirement savings such as the DRS Deferred Compensation Program or by participating in a 403(b) retirement plan through the District’s plan manager, OMNI.

See more about employee benefits at

A fingerprint background check is required for all prospective employeesSpokane Public Schools complies with all federal and state rules and regulations and does not discriminate in the admission, treatment, employment, or access to its programs or activities on the basis of age, sex, marital status, race, color, creed, national origin, the presence of any sensory, mental, or physical disability, to the use of a trained guide or service animal by a person with a disability, sexual orientation including gender expression or gender identity, or honorably discharged veteran or military status. This holds true for all students who are interested in participating in educational programs and/or extracurricular school activities and provides equal access to the Boy Scouts and other designated youth groups.

Inquiries regarding compliance and/or grievance procedures may be directed to the school district’s Title IX/Staff Civil Rights Officer, ADA Officer, Harassment, Intimidation, Bullying (HIB)/Student Civil Rights Officer and/or 504 Compliance Officer.

The following Civil Rights Compliance Coordinators have been designated to handle questions and complaints of alleged discrimination:

Civil Rights Coordinator and Title IX Coordinator: Jodi Harmon,

Section 504 Coordinator: Melanie Smith, 509-354-7284Other district contacts:

ADA Officer: Stephanie Busch,

Affirmative Action Officer: Jodi Harmon,

Equal Opportunity Officer: Jodi Harmon,

Harassment, Intimidation, Bullying (HIB)/Student Civil Rights Officer: Melanie Smith, 509-354-7284Address: 200 N Bernard Street, Spokane 99201-0282

View EEO Information