Client Services And Data Center Manager

General Definition of Work

This position's responsibility is to lead a group of technologists and/or service providers, principally focused on virtualized, enterprise computational platforms (e.g., VMWare, storage, Windows/Linux), identity and access management, and related technology. Manage the helpdesk staff who support a multitude of end-point systems.

Essential Functions/Duties

The following job functions are typical for a position of this nature. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each function satisfactorily. Other job functions and duties may be required as assigned. Percentages for each function are subject to fluctuations.

Creating strategies, leading computer technology procurement efforts, managing service deliveries, managing vendors and suppliers, and maintaining/operating tools to deliver (a) systems to support applications across the enterprise; (b) managing virtual machine infrastructure that cost-effectively and reliably enables the computational needs of all on premise or hosted services provided by Information Technology; (c) multi-platform identify and access management services, including oversight of the City’s AD infrastructures; 35%

Participating as a senior leader in an Information Technology organization by creating, establishing, and maintaining a service culture, including providing mentoring to staff, leading service-related initiatives across functional groups; 10%

Function as project manager for technology projects, ensuring proper planning, documentation, and communication; 15%

Budget / Fiscal responsibility; 5%

Review data center architecture and ensure it will support current system readiness service levels, disaster recovery requirements, compliance requirements, and future growth. 5%

Being a principal leader in managing the department’s partner relationships with internal and external business partners, and; 20%

Work with the Security Analyst to manage the execution of critical security-related activities for all computational platforms, including configuration and vulnerability management, as well as the development of automation in security-related activities. This includes expanding the City’s reliance on Active Directory Policies for security management or cloud resources, if strategically beneficial. 10%

Knowledge, Skills and Abilities

Ability to develop and implement business plans, IT plans, budget plans, and staffing plans in order to maximize budget allocations, technology, personnel and other resources to achieve the City’s goals and objectives.

Experience with modern enterprise systems, virtualized environments, Active Directory, Microsoft SCCM, deployment technologies, enterprise storage solutions, cloud computing, and other innovative technologies.

Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop Information Technology services in response to customers’ needs and a changing work environment.

Understand the City’s business units and Information Technology customers, which includes the ability to establish customer satisfaction, keep updated on industry trends and incorporate “best practices” into information technology operations.

Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

Build lasting relationships, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external demands that impact the work of the organization.

Business knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Knowledge of regulatory and security control requirements.

Establish and meet deadlines.

Prioritize and manage multiple projects.

Education/Experience/Physical Demands/Special Requirements/Additional Information

EDUCATION AND EXPERIENCE: Hiring Range: $87,799 - $111,737

Bachelor's degree in Information Technology or related field

Considerable experience in end-user support, configurations, and maintenance of highly complex server infrastructure systems

Considerable supervisory experience

Or any combination of education and experience equal to a bachelor’s degree in Information Technology or a related field from an accredited college or university

SPECIAL REQUIREMENTS:

Must be fingerprinted and submit to and pass a background investigation and drug test.

Valid North Carolina driver’s license.

Applicant must successfully complete all job screening(s) necessary to work in the Public Safety environment.

Emergency Management Institute – National Incident Management System (NIMS) IS-700, IS-100, IS-200, and IS-300 courses within one year of hire.

CHECKLIST FOR PHYSICAL ACTIVITIES AND REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS

The physical activity of this position includes:

A. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

B. Kneeling: Bending legs at knee to come to a rest on knee or knees.

C. Crouching: Bending the body downward and forward by bending leg and spine.

D. Reaching: Extending hand(s) and arm(s) in any direction.

E. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

F. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

G. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of upper extremities and back muscles.

H. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

I. Grasping: Applying pressure to an object with the fingers and palm.

J. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of the fingertips.

K. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

L. Hearing: Perceiving the nature of sounds at normal spoken word levels with or without correction. Ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

M. Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers.

2. The physical requirements of this position:

A. Office Environment Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Office environment work involves sitting most of the time. Jobs are categorized as office environment if walking and standing are required only occasionally, and all other Office Environment Work criteria are met.

3. The visual acuity requirements, including color, depth perception, and field of vision:

A. The worker is required to have close visual acuity to perform one or more of the following: preparing and analyzing data and figures; computer terminal; extensive reading; visual inspection involving small defects, small parts, operation of machines (including inspection); assembly or fabrication of parts at distances close to the eyes.

4. The conditions the worker will be subject to in this position:

A. The worker is subject to inside environmental conditions; Protection from weather conditions, but not necessarily from temperature changes.

Drug screening, criminal background, and reference checks are required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The City of Gastonia is committed to creating and maintaining a work environment that is inclusive, equitable, and welcoming. We value diversity and promise to honor your experiences, perspective, and unique identity.

The City of Gastonia is an Equal Opportunity Employer (M/F/H)