Systems Analyst

General Statement of Duties

Performs a range of skilled technical work in the analysis, design, and maintenance of computer systems and specialized technology solutions for the Sheriff's Office.

Distinguishing Features

An employee in this class may perform a range of responsibilities from the least complex to the most complex technical tasks. Duties involve supporting the information technology needs of the users of assigned systems through a variety of tasks. Independent judgment and initiative are required. Work is performed under general supervision and is evaluated by system effectiveness.

Minimum Education and Experience

Graduation from a four-year college with a degree in computer science and 3-4 years of experience in P.C., networking, and large systems, at least two of which must be in software systems analysis on the same or similar equipment. Extensive knowledge and minimum of 5 years experience with creating, managing, and maintaining VMWare/VCenter/VSphere virtualized environments is required. A four-year degree outside of the relevant academic field plus additional years of relevant experience may also be considered.

Essential Duties and Responsibilities

Ensures system availability during periods of scheduled use.

Performs system and/or network management tasks, including: maintaining system security and data integrity; monitoring systems for errors and performance problems; monitoring system usage; designing backups for data and software; performing system and application software installation and upgrades; system troubleshooting and backup procedures.

Diagnoses and responds to problems with computer hardware, system software, data communication equipment, and peripherals.

Trains system users; responds to user questions, requests, and complaints; communicates with users to identify problems and suggestions for improvements.

Works on special projects related to the use of information technology.

Provides interdepartmental support to programming and operations staff.

Meets with MIS staff and users to design and plan for future systems, networks, and enhancements to existing systems.

Performs related work as required.