Job Description
Job Description
Location New York/New England
Manage customer projects through interaction with various internal departments and provide external customers with information and support. Provide operational direction, guidance and support to all departments regarding the production of bridge products from initial sale to final contract close out consistent with the corporate mission, guiding principles, and financial objectives.
Essential functions
Develop and maintain good relationships with customer
Coordinate with drafting/engineering and production coordinators to determine projects schedules
Review and approve purchase orders, invoices, and sales contracts to ensure that legal obligations are met
Review specifications to ensure that the scope of the work is consistent with the bid
Maintain records of communications with customers (phone calls, conversations, standard letters and notices) and update Canam systems with the appropriate dates
Reply to Requests for Information from all departments
Follow up on any codes that may affect delivery in collaboration with the credit department
Review comparison reports
Research and write up change orders based on verifiable information
Follow up on collection letters to customers
Write up processing forms and/or processes extra credit
Ensure that final drawings are sent and calculations are included if necessary
Process back charge forms in collaboration with various departments when claims are received
Review claims, document issues, and resolve claims with management granting final approval
Review charges, document issues, and provide management with the supporting documents necessary to review claims
Update tracking spreadsheets with all back charges and change orders
Attend job site meetings as directed by management
Work with customers on any job site in an ongoing effort to avoid or minimize the cost impact of potential back charges
Research accounting issues as requested by the Accounting Manager
Prepare reports and correspondence for internal and external use
Perform other duties as assigned by supervisor Qualifications
Bachelor’s degree (B.A.) or the equivalent from a college or technical school with a four-year program
At least 5 years of related experience in the steel fabrication industry
Knowledge of AISC, AWS, ASTM and OSHA requirements
Effective communication skills and strong customer orientation
Effective problem-solving and decision-making skills
Strong negotiating skills
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Exceptional and proven organizational skills
Ability to write routine reports and correspondence
Ability to apply basic geometry and trigonometry concepts
Willingness to travel for necessary training and job site visits
Working knowledge of Microsoft Word, Excel, Project and Google Suite
Read and speak English
Additional Information
Company Description
Canam Bridges designs, manufactures and installs steel bridges for major infrastructure contractors across North America. Canam Bridges is a member of Canam Group, which has over 5,100 employees and operates 22 plants in North America, as well as engineering offices in Canada, Romania, India and the Philippines.
Physical demands
Regularly required to sit; use hands and fingers to type, handle or feel objects, tools, or controls; and reach with hands and arms. Frequently required to talk or hear.
Work environment
General office and constant exposure to computer display. May be exposed to steel fabrication environment and occasional outside weather conditions, excessive noise levels, and vibration. May work near moving mechanical parts and be exposed to fumes or airborne particles.
Remuneration
We offer a competitive compensation and benefits package as well as excellent opportunities for training and advancement.
Canam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Full-time