Front Desk Representative

Description:

Summary:

As Guest Service Representative, you have an important role in maintaining guest satisfaction. You are responsible for checking in guests and collecting payment for front desk transactions.

Essential Functions and Responsibilities:

Assign guests rooms in accordance with current policies and procedures

Manage cash flow in assigned bank and performs account postings

Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operations

Process guest accounts upon check-out in an efficient and accurate manner

Handle all special requests and complaints until guest is completely satisfied

Assist other departments with requirements they may have pertinent to hotel guests

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned Requirements:

Qualifications

6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred

Strong guest service abilities

Proven experience providing high level of guest service

Ability to access and input information using a moderately complex computer system

Experience with 10-key touch proficiency preferred

At least 18 years of age

High school diploma or equivalent required

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States Work Cards

None Physical Requirements

Occasionally push, pull, lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels

Occasionally squat, kneel, reach, bent, and twist

Frequently stand and walk for prolonged periods of time

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions

Indoor

Smoky

Noisy

Bright flashing lights

Hot & cold temperatures

Exposure to dust, fumes, gases and/or smoke Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.