Pre-Arrival Coordinator - Hilton Columbus Downtown

Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.

The Front Office Team at the Hilton Columbus Downtown is currently seeking a Pre-Arrival Coordinator (Full Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!

We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!

What will I be doing?

Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Handle pre-arrival emails, VIP's, and special guest requests. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company's high standards.

Essential Functions:

Ensure all group resume details have been properly updated in OnQ PMS and communicate any key points to the Front Desk team

Weekly update of the group board in the Front Office

Ensure all arriving VIP's have updated and accurate information in OnQ PMS (i.e. Arrival, departure, spelling of name, special requests, amenity requests, VIP status and turndown request)

Check suite distributions and comp rooms as noted in group resumes

Make sure all group billing and reservation notes are accurate

Daily management of Nor1/Estandby Upgrades

Daily Management of E-Check-in website and ensure all reservations are prepared for arrival

Daily reconciliation of group/transient no-shows and post charges based on recommendations of groups Event Manager or Front Office Manager

Assist with daily balancing of hotel room inventory

Assist with managing 3rd party reservations including booking of any unconfirmed reservations found through hotel extranet website, ensure accurate receipt set-up and proper notations are made in OnQ PMS

Additional supportive job functions of reservations:

Handling guest phone calls associated to group reservations

Assist frequent Business Travel guests in setting up long term reservations

Assist the Events team with changes to their group reservations

Assist with special requests for groups such as pre-assignments or specific room location requests

Print rooming lists from OnQ R&I for Events Managers

Assist with building groups in OnQ PMS/R&I and entering rooming lists

Use OnQ R&I to monitor and modify inventory in group blocks when needed

Use Passkey to set up group blocks and group links

Set up billing for group rooming lists

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!