Contact Center Agent - Remote / Home

Job Description

Job Summary:

Join our team at Murphy Business & Financial Corporation as a Contact Center Agent! In this role, you will be the first point of contact for our customers, providing excellent service and support. You will handle inbound and outbound calls, emails, and chat messages to assist customers with their inquiries and concerns. Responsibilities:

Answer incoming calls and respond to customer inquiries

Make outbound calls to follow up on customer issues

Assist customers via email and chat

Provide information about products and services

Resolve customer complaints and escalate issues as needed

Maintain accurate records of customer interactions Qualifications:

High school diploma or equivalent

Excellent communication skills, both verbal and written

Strong problem-solving abilities

Ability to work in a fast-paced environment

Basic computer skills

Fully remote