Specialist, Operations (GTEC)

Job Description

GENERAL DESCRIPTION OF POSITION

The Operations Specialist is an integral part of GTEC. The Operations Specialist is responsible for maintaining the GTECs data systems and providing program support. This position will enhance the operational procedures, systems, and principles across GTEC by (1) Data Management and (2) Program Support.

The Operation Specialist must uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

DESCRIPTION

Data Management

Manage Goodwill’s data management system for current and former students (I.e. caseworthy).

Oversee and submit data for grants for GTEC programs.

Manage and oversee alumni outcome data.

Manage enrollment data for all GTEC programs.

Other duties as assigned

Program Support:

Identify potential funding streams for program participants to access offerings at The Academy. These can include federal, state and grant funding opportunities.

Create and submit purchase orders for GTEC programs.

Frequently travels statewide to Goodwill locations to provide training and support to clients and students (I.e. CPR, Mental Health 1st Aid, etc).

Regularly engage with business leaders statewide to identify workforce needs and to be an ambassador for the programs that are offered within The Academy, as well as all other Goodwill Mission programs.

Monitor and ensure that each Academy location meets established revenue and expense goals to ensure sustainability of the model.

Assist with Recruitment and Retention for GTEC.

Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 3 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

Dependable transportation

Insurable

Ability to travel frequently in-state and out-of-state with occasional overnight stays.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Bachelor’s or master’s degree

SOFTWARE SKILLS REQUIRED

Advanced: Contact Management

Intermediate: 10-Key, Alphanumeric Data Entry, Database, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing

MENTAL DEMAND

Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

PUBLIC CONTACT

Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization.

EMPLOYEE CONTACT

Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular personal computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and help desk.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

ADDITIONAL INFORMATION

Bachelor's degree and Valid Arkansas Driver's License required.

Company Description

Company Values - ICARE

Integrity – We operate in an open, truthful environment and strive to meet the highest ethical standards.

Collaboration – We achieve and deliver our mission together.

Attitude – We serve with humility and passion and act for the good of the organization.

Respect – We treat all people with dignity and respect.

Explore – We explore continuous improvement, bold creativity, and change.

Full-time