Client Services Coordinator (Addison)

Title: Client Services Coordinator

Location: Addison, TX 75001

Employment Type:

2 Full-Time Positions

1 Part-Time Position

Schedules:

Full-Time Option 1: Saturday–Sunday (9 AM–5 PM), Monday–Friday (12 PM–8 PM), off Tuesday/Wednesday

Full-Time Option 2: Tuesday–Wednesday (12 PM–8 PM), Monday, Thursday, Friday (9 AM–5 PM), off Saturday/Sunday

Part-Time Option: Schedule TBD based on availability

Pay: $20-21/Hr

Overview:

Wheeler Staffing Partners is seeking a dedicated and proactive Client Partnerships Representative to join our client's team. In this role, you will serve as an essential part of the Sales and Operations teams, reporting to the Client Partnerships Manager. You will be responsible for working closely with our clients, particularly in the logistics and waste sustainability sectors, to ensure smooth coordination between clients and our internal departments. The ideal candidate will be detail-oriented, client-focused, and possess a background in logistics or sustainability.

Key Responsibilities:

Client Liaison: Act as the primary point of contact between the client and internal teams, ensuring alignment of goals and effective communication.

Client Bids: Gather and present bids for client projects, ensuring the best possible solutions are presented.

Client Relationship Management: Maintain strong, professional relationships with clients by offering white glove service and ensuring their needs are met.

Cross-functional Collaboration: Work closely with Operations, Sales, Sustainability, and Marketing teams to ensure client needs are effectively addressed.

Client Reviews and Updates: Organize and attend Quarterly Business Reviews (QBRs) or other meetings as scheduled by clients or internal teams.

Reporting & Documentation: Regularly report on the status of client and company initiatives. Use the CRM system to track client playbooks and document critical information.

Upselling & Business Development: Work with the sales team to identify upselling opportunities and help drive growth.

KPI Development: Develop and manage client-specific KPIs to monitor the success of ongoing projects and services.

Data Analysis: Analyze client feedback and data, providing actionable insights to internal teams to improve service delivery.

Skills & Qualifications:

Technical Skills: Proficient in creating proposals and finding solutions to meet client needs.

Education: BA/BS in Business Management or equivalent experience (2 years in a related field).

Industry Experience: Preferred background in Waste, Sustainability, Logistics, or Dispatch.

Communication Skills: Strong written and verbal communication abilities; fluent in English with a professional and hospitable communication style.

Organizational Skills: Excellent time management, attention to detail, and the ability to meet deadlines while handling a high volume of tasks.

Problem-Solving: Ability to analyze data and provide solutions to client challenges.

Adaptability: Ability to manage changing priorities and remain flexible in a dynamic environment.

Tech Proficiency: Comfortable using computer software and CRM systems; ability to quickly learn new systems.

Entrepreneurial Mindset: Drive to build a residual book of business and close deals.

Language Skills: Fluency in a second language is a plus.

Professional Attitude: Strong work ethic, honesty, and a team-first mindset.