IT Network Administrator / Engineer

Do You Speak Fluent Tech and Love Helping People Thrive?

We believe technology should empower, not frustrate! Our City is seeking a bright, proactive IT Network Administrator / Engineer to be the friendly face of our tech operations. If you're a wizard at troubleshooting, a pro at preventative maintenance, and genuinely enjoy making technology accessible and effective for everyone, we want to hear from you!

Your Day-to-Day Tech Adventures will Include:

System Architect's Sidekick: Partnering with our IT Systems Manager to maintain and optimize the City's computer network – think of it as keeping the city's digital highways open and clear.

Proactive Protector: Implementing routine system and network maintenance, diligently applying updates, patches, and security fixes to keep our data safe and sound.

Go-To Tech Guru: Being the essential backup technology expert for all our City's diverse tech needs, from hardware woes to software mysteries.

Security Evangelist: Assisting in building a strong cybersecurity posture, not just through system maintenance, but by empowering our staff with vital knowledge.

Compliance Interpreter: Ensuring our tech operations are always in line with federal, state, and local information technology policies – keeping us compliant and secure.

Departmental Collaborator: Working hand-in-hand with various City departments to understand their unique technology requirements and provide tailored solutions.

Resource Optimizer: Strategically allocating equipment and resources for technology projects, making sure every initiative has what it needs to succeed.

User Happiness Creator: Providing top-notch support to end-users, patiently answering questions, troubleshooting issues, and delivering effective IT solutions that make their work easier.

Knowledge Base Builder: Documenting ticket resolutions, system issues, and user interactions to create a valuable resource for future troubleshooting and learning.

Problem Solver Extraordinaire: Quickly identifying, troubleshooting, and resolving IT incidents, knowing when to escalate for critical issues.

Access Gatekeeper: Managing user accounts, permissions, and passwords with precision and care, maintaining robust network security.

Communication Connector: Helping maintain our VOIP phone system, setting up users, and ensuring seamless communication flows across the City.

Network Health Monitor: Keeping a close eye on network performance and proactively resolving any connectivity hiccups.

Hardware & Software Doctor: Installing, configuring, and troubleshooting a wide range of hardware and software issues for our employees.

Upgrade Facilitator: Playing a key role in implementing exciting technology upgrades, such as new software deployments or system migrations.

Data Steward: Executing regular data backup processes and performing critical data restoration when needed.

Mobile Maestro: Assisting with the maintenance and troubleshooting of mobile devices, including phones and tablets.

Microsoft & VPN Maven: Providing specialized troubleshooting for Windows devices, Microsoft 365 products, networking, and VPN issues, keeping our remote workforce connected.

You'll Thrive Here If You:

Are naturally curious and love digging into technical challenges.

Have excellent problem-solving skills and an eye for detail.

Enjoy helping people and simplifying complex tech concepts.

Are adaptable and eager to learn new technologies.

Believe in the power of teamwork and independent initiative.

Have experience working with Cisco CL1 (VLANs, subnetting) and firewalls (Sonicwall preferred).

Perks of Joining Our City Team:

Direct Impact: Your work directly contributes to the efficiency and effectiveness of critical City services.

Diverse Challenges: Experience a wide range of IT systems and user needs – you'll never be bored!

Supportive Environment: Work with a collaborative team that values your expertise and growth.

Professional Development: Opportunities to expand your skills and knowledge in the ever-evolving tech landscape.

Ready to become a vital part of our City's technological backbone? Apply now and help us empower our workforce!

The City of Suwanee is a certified Drug-Free Workplace, is an Equal Opportunity Employer and participates in E-Verify.

To apply, please complete the employment application and attach as indicated on the next screen. The employment application is located at: CoS Employment Application rev2 (suwanee.com)