Help Desk Level I Technician

Job Description

Join Card-Monroe Automation as a Full-Time Help Desk Level I Technician and immerse yourself in a dynamic work environment located in Greenville, SC. This onsite position allows you to collaborate closely with a talented team dedicated to innovative solutions and excellent customer service. You will tackle diverse technical challenges daily, empowering you to hone your problem-solving skills while fostering personal and professional growth. As part of a forward-thinking company, you will contribute to high-performance initiatives that drive excellence in the manufacturing industry. Enjoy a fun and flexible culture that values integrity and encourages creativity.

Founded in 2012, CMA provides Automation equipment and services to our customers. Our drive for innovation and customer satisfaction leads us to work with our clients to offer cost-effective, unique, and specific applications. In 2024, CMA joined the Card Monroe family, furthering our ability to provide excellence and improvements to more markets. Our Mission: Exceptional people threading manufacturing innovation into our automated world. Our Core Values: Honesty and Integrity - We are transparent, reliable, and always keep our word. Love, Dignity, and Respect - We understand and appreciate others, treating them with professionalism, consideration, and care. Servant 's Spirit - We put our egos aside and confidently strive to exceed customer expectations. Competitive Resolve - We are creative, and we persevere, determined to win.THE HELP DESK LEVEL I TECHNICIAN...

At Card-Monroe, this role is essential in providing frontline IT support to our team members. In this position, you will leverage your foundational knowledge of computer hardware, software, and imaging processes to deliver responsive and effective technical assistance. Your primary responsibilities will include resolving Level I support tickets, ensuring accurate maintenance of hardware inventory, and actively contributing to broader IT initiatives.

Collaborating closely with higher-level support teams, you will play a key role in enhancing our IT infrastructure and improving overall efficiency. Join us and be a part of a dedicated team that prioritizes innovation and excellence in every solution!Are you a good fit?

To excel as a Help Desk Level I Technician at Card-Monroe Automation, candidates must possess a strong foundation in technical skills and problem-solving abilities. An Associate's degree in a relevant field is required, along with one to two years of experience in similar roles. Proficiency in Windows and Office software is essential, as is familiarity with Help Desk ticketing systems to ensure efficient support ticket management. Successful technicians will demonstrate their collaborative spirit by assisting Level II and III technicians with team-based IT projects and supporting Active Directory maintenance and updates. Additionally, basic troubleshooting skills for DHCP and DNS issues are vital for prompt issue resolution.

A solid understanding of contemporary infrastructure and security protocols will further enhance your contributions to our IT initiatives and ensure a secure and efficient work environment.

Knowledge and skills required for the position are:

Collaborative Responsibilities:

Assist Level II and III technicians with team-based IT projects.

Support Active Directory maintenance and updates.

Install and configure standard software applications.

Perform basic troubleshooting of DHCP and DNS issues.

Qualifications and Education Requirements

Associates degree in applicable field of study

One to two years of experience with similar duties

Knowledge of contemporary infrastructure and security protocols and techniques

Experience with Windows/Office Software

Experience with Help Desk ticketing systemWill you join our team?

Full-time