Front Desk Agent

Job Duties: * Anticipates and responds to guests in a friendly and positive manner * Responsible for providing the highest level of service * Process check-ins and check-outs, verify billing, create reservations, and process special requests * Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services * Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary * Understands and follows the company guest service recovery program * Follows proper selling techniques and ensures strategies are utilized to maximize room revenues * Monitors room availability, follows restrictions, and all booking policies and procedures * Drives sales and maximizes revenue by up-selling rooms and amenities * Follows company procedures when handling cash and processing financial transactions * Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste * Produces required volume of work by planning, organizing and prioritizing work duties * Adheres to company general work rules, department procedures and company policies * Attends all required department and hotel meetings * Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations * Follows all company procedures for guest/associate incidents * Knowledgeable of hotel emergency procedures Education: High school diploma or GED required Experience/Knowledge/Skills/Abilities: * 1+ years prior guest service experience required preferably in a hospitality setting * Excellent verbal communication skills needed * Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment * Maintains predictable and reliable attendance * Ability to lift, push and pull up to 25 pounds on an occasional basis * Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods Hourly Rate: Starting at $18.00 Benefits: CSM is proud to offer part-time employees a benefits program that includes health and wellness resources, income protection, and retirement planning.