Call Center Representative

Call Center Representative

Department: Emerald Logistix

Employment Type: Full Time

Location: Columbus, OH

Compensation: $18.50 - $24.00 / hour

Description

Job Title Call Center Representative

Location: Columbus,OH

Job Type: Full-time

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing them with exceptional service and support through various communication channels, including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Answer inbound calls from customers in a friendly and professional manner.

Resolve customer inquiries and issues efficiently and effectively.

Document all customer interactions accurately in the database.

Provide product information and support to assist customers in making informed decisions.

Assist with processing orders, returns, and exchanges as needed.

Collaborate with team members to improve service delivery and customer satisfaction.

Skills, Knowledge and Expertise

High school diploma or equivalent; associate's degree preferred.

Proven experience in a call center or customer service role is an advantage.

Excellent verbal and written communication skills.

Ability to work effectively in a fast-paced environment and manage stress.

Strong problem-solving skills and attention to detail.

Proficient in computer applications, including MS Office and CRM software.

Flexibility to work various shifts, including evenings and weekends.

Benefits

Competitive salary and performance-based bonuses.

Professional development opportunities.

Flexible working arrangements.

Health, dental, and vision insurance.

Paid time off and company-sponsored events.