Outbound Customer Service Representative - Tree Evaluation Scheduler

Job Description

Outbound Customer Service Representative – Tree Evaluation Scheduler

Are you a people person with a passion for providing great customer service? We're looking for an energetic and motivated Customer Service Representative to join our team! In this role, your primary responsibility will be making outbound calls to potential and existing customers to offer free tree evaluations. You’ll be the first point of contact in helping homeowners understand the value of proper tree care and connect them with our expert arborists for a no-obligation assessment.

Key Responsibilities:

Make outbound calls to homeowners from a provided list

Introduce our tree care services in a friendly and informative way

Explain the benefits of a free tree evaluation

Schedule appointments for certified arborists to visit and assess customers’ trees

Answer basic questions and handle any initial concerns

Maintain accurate records of calls and customer responses

What We’re Looking For:

High school diploma or equivalent

Strong communication skills and a confident phone presence

Positive attitude and a customer-first mindset

Ability to handle rejection professionally and stay motivated

Comfortable working with call scripts and customer tracking tools

Previous customer service or sales experience is a plus, but not required

Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)

Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona

Compensation: $19.00 an hour, plus bi-weekly bonus

Perks:

Paid training

Supportive team environment

Opportunities for growth and bonuses based on performance

Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Paid Company Holidays

One Week Paid Time Off

401k

Full-time