Operations Manager

Job Description

Description:

The Operations Manager is responsible for overseeing the day-to-day operations of a PDR department or multiple PDR locations. This role ensures the delivery of high-quality dent repair services while driving operational efficiency, financial performance, and customer satisfaction. It requires a blend of technical expertise, strong leadership, and business acumen to lead a team of technicians, optimize processes, and grow the business.

PLEASE NOTE: This position is based in Canada. The successful candidate should live in Quebec or Ontario and must speak French and English.Requirements:

DUTIES AND RESPONSIBILITIES

Operational Leadership:

Lead and manage a team of PDR technicians and support staff, ensuring high performance and quality.

Oversee daily operations, ensuring efficient workflow and timely completion of repairs.

Ensure quality control by conducting inspections to ensure repairs meet company standards.

Cross-Functional Collaboration:

Collaborate with other departments to drive business growth, increase market share, and improve customer acquisition.

Process Improvement:

Implement process improvements to increase efficiency, reduce costs, and enhance customer acquisition.

Compliance:

Ensure compliance with safety regulations and industry standards in all repairs.

Customer Satisfaction:

Responsible for customer service issues, including providing estimates, addressing complaints, and ensuring customer satisfaction.

Maintain strong relationships with key customers, insurance companies and suppliers ensuring alignment on quality expectations and performance.

Develop and maintain customer relationships, handling escalated issues and ensuring high levels of satisfaction.

Track and analyze KPI’s (repair volume, turnaround times, customer satisfaction to drive performance improvements.

Any other duties assigned by your direct supervisor or leadership.

QUALIFICATIONS

Education:

High school diploma or equivalent required.

Bachelor's degree in automotive technology, Business Management, or a related field is preferred.

Experience:

Minimum of 3 years of experience in automotive reconditioning, repair, or a related field.

Skills:

Outgoing personality and ability to connect with people

Sharp negotiation and networking skills

Strong leadership and team management skills.

Excellent knowledge of automotive repair and reconditioning processes.

Ability to develop and optimize workflows for efficiency.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Working conditions

Work is typically performed in a shop environment with exposure to noise, dust, and automotive chemicals.

May require standing, walking, and lifting heavy objects.

Occasional travel may be required.

The successful candidate should live in Quebec or Ontario and must speak French and English.

Full-time