AT&T Customer Support Associate

Job Description

We are seeking a dedicated Customer Support Associate to join our team. In this role, you’ll assist customers by providing exceptional service and resolving their inquiries, delivering exciting sales presentations and processing order requests. This position is perfect for individuals who thrive in a fast-paced environment and have a desire to make a real difference in customers' lives.Key Responsibilities of the Customer Support Representatives:

Assist Customers: Provide support for customers by answering inquiries and addressing concerns related to sales, products, services, and billing

Process Orders: Help customers with order processing, account updates, and service changes

Provide Product Information: Offer detailed information about services, sales promotions, and upgrades to ensure customers make informed decisions

Maintain Records: Accurately log customer interactions, troubleshooting steps, and resolutions

Collaborate with Teams: Work closely with other departments to resolve customer concerns and ensure a smooth customer experience

Follow Up: Conduct follow-ups to ensure customer satisfaction and resolve any additional issuesQualifications for the Customer Support Representatives:

Previous experience in customer service or support is a plus

Strong communication and problem-solving skills

Ability to handle multiple tasks in a fast-paced environment

Basic knowledge of products and services is an advantage but not required (training will be provided)

Ability to work well in a team and provide excellent customer careWhat We Offer Our Customer Support Associates:

Competitive pay with opportunities for growth

Hands-on training to help you succeed in the role

A supportive work environment focused on teamwork and collaboration

Full-time