Information Technology Administrator

Full-time

Description

***This position is posted on a continuous basis and may close without notice***

MAJOR FUNCTIONS:

The Seminole County Tax Collector is seeking an IT Administrator who will be responsible for technical and professional work in either analyzing, developing, implementing, maintaining, and securing enterprise voice and data networks; or designing, programming, configuring, and customizing computer systems software; or planning, implementing, analyzing, designing, and maintaining computer hardware, operating system software, data storage, and database management systems in a complex multi-system environment.

ILLUSTRATIVE DUTIES:

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

If assigned to Networks:

Provides support for the Tax Collector’s Office voice and data network communications.

Modifies existing network equipment and software to add/modify functionality (e.g., connectivity, network routes, security, virtual networks) through upgrades, programming, etc.

Troubleshoots and resolves local area and wide area network problems (e.g., performance, outages, equipment failures, software changes and upgrades).

Coordinates with vendor technical support to resolve equipment and software issues.

Provides information upon request, such as data dumps, configuration files, or logs.

Tests recommended changes.

Escalates issues when necessary.

Thoroughly documents resolution and closes support tickets.

Ensures the protection of the Tax Collector’s Office data against malicious and accidental loss using cyber-security tools such as firewalls, intrusion detection/protection systems (IDS/IPS), endpoint protection software, etc.

Operates and monitors the output of cyber-security monitoring and analysis tools for potential security compromises.

Administers and facilitates a cyber-security awareness-training program for all Tax Collector’s Office employees.

Attends cyber-security training events and keeps current on cyber-security trends.

Installs, configures, tests, and maintains network components such as switches and firewalls.

Provides on-call support for after-hours network trouble resolution through remote support and reporting for on-site duty.

Creates and updates network documentation.

Makes recommendations regarding firewall security design and configuration.

Researches and learns how to configure and manage hardware and software.

Engages in self-directed learning through sources such as manuals, blogs, vendor articles, web-based classes, etc.

Determines potential impact of planned changes; identifies preparatory work that must take place before planned installs.

Designs, implements, and maintains network access for users and systems, including virtual private network (VPN) access.

Assists with the development of computer security procedures.

Leads or assists in the analysis of cyber-security incidents and participates as a principal member of the incident response team.

Reviews the overall cyber-security infrastructure posture and coordinates vulnerability assessments.

Makes recommendations to management for mitigating vulnerabilities.

Researches potential solutions for new functional requirements and replacement of end-of-life equipment.

If assigned to Systems:

Determines root cause of issues and communicates with the appropriate parties.

Notifies management of the need for escalation.

Thoroughly documents incidents, remediation activities, and resolutions.

Develops and maintains technical documentation, including system diagrams, configuration records, and standard operating procedures.

Performs system monitoring; verifies the integrity and availability of systems.

Tunes system performance tuning and optimizes resource utilization.

Performs backup operations; ensuring successful and recoverable backups.

Manages inventory and physical storage and security of backup media.

Performs operating system updates, patches, and configuration changes.

Performs hardware and software upgrades and migrations.

Performs system installation and recovery operations on a 24x7x365 basis.

Performs decommissioning of systems.

Interfaces with vendor technical representatives.

Defines and allocates disk storage for file and database systems on servers and storage area networks (SAN).

Develops, documents, and enhances system administration procedures.

Prepares detailed technical analysis, recommendations, project plans, and cost projections for server and SAN projects.

Maintains high level of technical knowledge of server hardware, SANs, operating system software, and database management software.

Designs and implements high-availability hardware and software systems.

Analyzes user requirements, developers' needs, and technical constraints.

Implements solutions across multiple operating systems.

Integrates new technologies into the existing data center environment.

Establishes Service Level Agreements with customers.

Communicates with customers regarding ongoing technical issues affecting performance.

If assigned to Software:

Codes and tests computer systems software according to specifications and standards.

Creates and maintains methods, procedures and forms to be utilized by end users.

Creates and maintains dynamic reports.

Creates and maintains web pages.

Creates and maintains technical documentation.

Performs quality assurance and quality control tasks.

Monitors computer systems software to ensure performance meets expectations.

Performs program maintenance according to specifications to modify or improve performance.

Assists with the implementation of new systems.

Assists with the preparation of presentations and training materials.

Provides third level help desk support and problem resolution.

Performs research and data analysis; participates in special projects.

Analyzes cost statistics and prepares economic comparisons of alternative methods.

Designs and implements computer systems software, ensuring compliance with established standards.

Creates specifications for coding, testing, and implementation tasks.

Reviews program code to ensure compliance with established standards.

Coordinates implementation of new or modified computer systems software.

Identifies opportunities to modify or improve existing systems.

Creates and maintains non-technical user documentation, help files, and training materials.

Conducts user training sessions.

All Assignments:

May be assigned to other county locations based upon operational needs.

Attends work on a regular and consistent basis.

Must adhere to Federal, State, county and local ordinances.

Responds to emergency situations.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

If assigned to Networks:

Knowledge of Ethernet and Fiber Optic data cabling standards, cable types, and cabling systems.

Knowledge of Local Area Networking (LAN) and Wide Area Networking (WAN) concepts and applications.

Knowledge of Cisco router and switch technology, TCP/IP, and IP-based routing protocols (RIP, EIGRP, OSPF, BGP).

Knowledge of wireless network concepts, technology, and design.

Knowledge of the principles and methods of securing information technology infrastructure, including: firewalls, web and email content filtering, Intrusion Detection/Protection Systems (IDS/IPS), endpoint protection, etc.

Knowledge of network security concepts and firewall technologies.

Knowledge of various types of network authentication methods and protocols, including: two-factor/multi-factor authentication, single-sign-on (SSO), Kerberos, Secure Sockets Layer (SSL), and Transport Layer Security (TLS).

Knowledge of virtualization principles and related cyber-security activities.

Knowledge of access control lists and their proper usage in routers, switches, and firewalls.

Knowledge of client server and web-based computer architecture and application data flows.

Knowledge of Microsoft and Cisco operating systems and capabilities.

Knowledge of voice/data network convergence and quality of service concepts.

Knowledge of modern network management systems and their use in monitoring network performance and diagnosing network problems.

Skilled in testing Ethernet cabling with specialized test equipment.

Skilled in installation and configuration of Cisco routers and switches.

Skilled in programming router, switch, and firewall access control lists.

Skilled in the administration of Microsoft Active Directory and associated services and resources, such as DNS, DHCP, and Group Policy from a security perspective.

Able to follow scripts for performing configuration and programming tasks with minimal supervision.

Able to use modern network management systems.

Able to use network monitoring tools to accurately diagnose problems and determine appropriate corrective actions.

If assigned to Systems:

Knowledge of server and Storage Area Network (SAN) hardware, operating system software, database management systems, and utility software.

Knowledge of the principles and methods of planning, implementing, and managing information technology infrastructure.

Skilled in system analysis and tuning.

Skilled in system administration of physical and/or virtual servers running Windows, Linux, or Solaris operating systems.

Skilled in the identification and resolution of complex problems with server and SAN platforms.

Skilled in the installation, migration, and administration of cloud-based computing systems.

Skilled in the use of PowerShell and VBScript scripting languages.

Skilled in the administration of Microsoft Active Directory.

Able to maintain a large-scale server environment.

Skilled in the design and implementation of computer server environments; including security, backup and recovery, disaster recovery, routine maintenance, and automation of batch processing.

Skilled in the evaluation and recommendation of computer hardware and software.

Skilled in planning, coordinating and scheduling projects.

If assigned to Software:

Knowledge of computer programming and operating systems.

Knowledge of the principles of object-oriented programming.

Knowledge of systems analysis, data processing, mathematics, statistics, logic and principles of reasoning.

Skilled in development and support of computer systems software.

Able to perform a wide range of programming tasks; including data automation, editing, analysis, and quality assurance.

Able to create effective documentation of workflows and procedures.

Able to learn from self-directed study.

Knowledge of the principles of database management systems, including data storage, retrieval, and manipulation.

Knowledge of the assigned governmental functions and the information required from data processing services.

Knowledge of the developer functionality of Microsoft Office products.

Skilled in the use of database software, including Oracle and/or Microsoft SQL Server.

Skilled in design and documentation of computer systems.

Able to establish and maintain effective working relationships.

Able to analyze data, develop conclusions, and produce summary reports.

Able to plan, schedule, and coordinate the work effort of developing computer systems.

Able to interpret system statements, develop general and detailed computer flow charts, and to prepare block diagrams indicating hardware configuration.

Able to develop interfaces using database procedures.

Able to recognize opportunities for system improvements.

All assignments:

Able to work independently.

Able to communicate effectively both orally and in writing.

Able to establish effective working relationships.

Able to work under stressful conditions.

Able to interact effectively with others.

Must be able to relocate to other county locations based upon operational needs.

ADA REQUIREMENTS:

Mental Demands: Ability to read and comprehend technical and professional writing; including journals, instructions, layouts, schematics, memos, letters, procedures, and safety instructions. Ability to write reports, critiques, memos, letters, instructions and procedures. Ability to speak and write clearly and concisely. Ability to perform general mathematical functions. Ability to analyze data and develop conclusions. Ability to identify and resolve problems. Ability to think logically and show attention to detail.

Physical Demands: Ability to see, hear, talk, reach. Ability to grasp, push, pull, lift, and carry up to 40 pounds. Finger dexterity. Visual acuity (depth perception, peripheral vision) necessary to operate a motorized vehicle.

Environmental Demands: Inside and outside work.

Requirements

MINIMUM REQUIREMENTS

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field AND at least one (1) year of experience in Software, Systems or Network administration.

A comparable amount of education and/or experience may substitute for the minimum requirements.

*Must possess and maintain a valid Florida Driver’s License.

Salary Description

$60,000 - $70,000 DOQ