Sr UX Manager - Walmart+

VERY EXCITING SENIOR UX MANAGER OPPORTUNITY- MEMBER PROGRAM

We’re looking for a seasoned Senior UX Manager to lead the end-to-end member experience for our client, the nation’s largest retailer, focusing on increasing benefit utilization, reducing churn, and creating engaging new member onboarding experiences. The ideal candidate is a passionate, empathetic, and visionary design leader who thrives at the intersection of design, technology, and business strategy, and who deeply understands the role of membership in driving customer loyalty.

This role requires a unique blend of craft excellence, research proficiency, stakeholder collaboration, and inspirational leadership to guide a team of designers across product experiences and seasonal campaigns.

Key Responsibilities:

Strategic Leadership

Lead the UX strategy for program member benefits, onboarding flows, and retention mechanisms with a relentless focus on value, simplicity, and emotional connection.

Define and drive the long-term design vision in collaboration with Product, Marketing, and Engineering leadership.

Shape and support high-impact seasonal membership campaigns such as Early Access events, Black Friday, and Holiday promotions.

Champion a design approach that is informed by data, storytelling, and experimentation—aligning business goals with user needs.

Bring a forward-looking mindset to design strategy by integrating AI-driven thinking into conceptual exploration, toolchains, and developer collaboration.

Experience Design & Innovation

Create compelling and delightful user journeys that encourage non-members and digital newcomers to explore and join the program.

Leverage best-in-class interaction design, visual design, and prototyping skills to articulate and validate ideas quickly.

Apply a high level of curiosity and fluency in emerging AI tools (e.g., Lovable, Vercel, Figma Make) to drive divergent thinking, concept optionality, and rapid iteration.

Use AI-augmented workflows to expand the creative process and bring design closer to code—negotiating effectively with developers to push implementation boundaries and elevate product quality.

Reduce friction across touchpoints by proactively identifying pain points in the member and non-member experience, and designing intuitive, joyful solutions.

Incorporate motion, animation, and storytelling through tools like Protopie, After Effects, and Lottie to create immersive and emotionally resonant moments.

Build and contribute to scalable design systems that reflect brand values and support modular experimentation.

User Research & Testing

Conduct and oversee user discovery methods: contextual inquiries, journey mapping, storyboarding, surveys, and interviews.

Translate research into actionable insights, identifying customer pain points and opportunities.

Lead usability testing and iterative prototyping to validate design concepts and improve feature performance.

Collaboration & Stakeholder Management

Serve as a trusted design partner to cross-functional teams and senior stakeholders.

Influence product and marketing decisions with compelling narratives grounded in user insights.

Champion a customer-first mindset while balancing speed, innovation, and quality.

Team Management & Culture

Lead and mentor a team of Principal, Senior, and early-career UX designers, fostering a culture of craft, curiosity, and inclusion.

Build strong partnerships across disciplines and create an environment that supports feedback, collaboration, and psychological safety.

Model integrity, humility, and service leadership in all interactions.

Required Qualifications

Design Expertise

8+ years of UX design experience with 3+ years in a design leadership role.

Strong portfolio showcasing impactful end-to-end user experiences, onboarding flows, and complex interaction systems.

Mastery of Figma and advanced prototyping tools (Protopie, Jitter) and animation tools (After Effects, Lottie).

Exceptional presentation design and storytelling skills with strong verbal articulation.

Research & Customer-Centricity

Deep understanding of qualitative and quantitative research methods and how to apply them to product design.

Proven ability to synthesize data into actionable strategies that resonate with diverse customer segments.

Expertise in customer journey mapping, pain point identification, and member-centric innovation.

Leadership & Influence

Experience managing and growing high-performing design teams.

Ability to influence at all levels through storytelling, data, and collaboration.

Comfort navigating ambiguity, balancing trade-offs, and delivering results.

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