ServiceNow Architect

We're seeking a ServiceNow Architect for an On-site role (4-5 days/wk) leading a strategic assessment and re-architecture initiative aimed at improving the end-to-end asset management process for network and infrastructure assets. The current environment is highly customized, limiting the organization's ability to leverage Out-of-the-Box (OOB) capabilities and align with ServiceNow's Common Service Data Model (CSDM).

The architect will evaluate the current system, identify key gaps, and propose a roadmap to restructure the platform with an emphasis on Asset Management, CMDB, CSDM alignment, and integrations with enterprise systems like PeopleSoft and Azure Cloud.

Key Responsibilities:

• Lead the assessment of the existing ServiceNow implementation, focusing on Asset Management and CMDB structure.

• Evaluate and re-architect the ServiceNow platform to align with CSDM best practices and future scalability.

• Provide a roadmap and actionable recommendations for leveraging OOB ServiceNow functionality to replace custom solutions.

• Work closely with Infrastructure and Operations teams to understand current asset lifecycle challenges.

• Collaborate on the Communication Service Data Model, including mapping and restructuring data relationships across the system.

• Design and recommend integration strategies between ServiceNow and platforms such as:

• PeopleSoft

• Azure Cloud

• SCCM, JAMF, and other discovery tools

• Third-party procurement systems like Coupa and SAP Ariba

• Lead workshops and stakeholder discussions to validate requirements and present architectural options.

• Ensure data quality, integrity, and service modeling within the ServiceNow CMDB.

Requirements:

• 8+ years of hands-on experience with ServiceNow, including architecture and platform design.

• Proven expertise in ServiceNow Asset Management Software Modules and end-to-end lifecycle processes.

• Deep understanding of Common Service Data Model (CSDM) and its application in enterprise environments.

• Strong experience with CMDB, ITSM modules (Incident, Change, Request), and ServiceNow Discovery.

• Experience integrating ServiceNow with PeopleSoft, Azure, and third-party procurement systems.

• Demonstrated success in restructuring customized ServiceNow environments to leverage OOB capabilities.

• Ability to lead cross-functional technical assessments and communicate complex architectural concepts to non-technical stakeholders.

Preferred:

• Familiarity with Agile delivery and ITIL practices.

• Strong understanding of cloud-based infrastructure (especially Azure).

• Effective communicator with strong documentation and presentation skills.

Deliverables May Include:

• Current state architecture and gap analysis report

• Future state architectural design aligned with CSDM

• Integration architecture recommendations

• Roadmap for migration from customized to OOB solutions

• Stakeholder workshop facilitation and documentation