Sales & Service Support Representative - No Cold Calling

Description:

American Metals: More Than a Job — A Legacy of Strength and Service

At American Metals Supply, we're not just an HVAC company - we're a family. As a 100% employee-owned business, we believe our people are our greatest asset. We're seeking a Sales & Service Support Representative to be a critical part of our day-to-day operations. In this hands-on role, you'll be on the front lines of our operation - assisting walk-in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff. You will play a vital role in making sure our customers get the right products and the right service, all while representing the ownership-driven culture that makes American Metals Supply special.

Benefits Package:

Outstanding Family Medical Benefits Package

Substantial Stock Ownership Program

Competitive Compensation Packages

Paid Time Off (PTO) & 7 Paid Holidays Each Year

Employer Sponsored Family Dental Insurance

401k and Roth 401k Investment Accounts

Employer Sponsored Life & Disability Insurance

What You'll Do:

Assist HVAC contractors and customers at the sales counter with product selection, technical support, & order processing

Receive and process requests for quotations, orders, and lead times via phone, email, and app

Support sales team by preparing quotes, processing orders, and coordinating deliveries

Collaborate with sales team to address customer-related needs and provide exceptional service

Coordinate with warehouse and logistics teams to ensure smooth order fulfillment

Develop and maintain strong product knowledge of HVAC parts, sheet metal, and related supplies

Participate in ongoing training and development opportunities to improve technical knowledge

Requirements:

What We're Looking For:

Experience in HVAC, sheet metal, or industrial distribution is a strong plus

Strong customer service skills and a proactive, solutions-oriented mindset

Comfortable with phone, computer, and point-of-sale systems

Detail oriented with strong organizational and multitasking skills

Dependable team player who shows up and takes ownership & pride in their work

High school diploma or equivalent required

Since 1962, American Metals has stood as a dynamic leader in the wholesale distribution of sheet and coil steel, prefabricated duct and fittings, and a comprehensive line of HVACR products. We're not just a workplace - we're a powerhouse of employee-owners built on integrity, rooted in accountability, unwavering customer commitment, and shared success. If you're passionate about delivering excellent service, thrive in a team environment, and want to be part of something bigger, we want to meet you.

PM23

Compensation details: 21-26 Hourly Wage

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