Rep 3, Customer Care

Job Title: Call Center Representative

Pay: $19 an hr Bi-weekly

Job Type: ***HYBRID POSITION: 4 DAYS ONSITE/1 DAY VIRTUAL**

Start date: 7/14/2025

Shift Options:

TRAINING SCHEDULE will be 8:00am - 4:00pm CST M-F.

WORK SCHEDULE AFTER TRAINING: Work hours are between 7am - 6pm CST, 8 hour work schedule assigned within that timeframe.

Call Center Representative Overview:

A Claims Specialist is responsible for providing post order support to resolve disputes submitted by our customer base. This position works closely with the Claims Team Lead to ensure the department s stated goals and quality standards are achieved through continuous improvement and efficiency gains opportunities. This position works closely with BD s National Contracts, Pricing, Sales Support, GDC and Transportation departments. This position is responsible for a multitude of tasks including, but not limited to the following: investigating and processing credits, debits and rebilling s associated with over, short and damages, pricing discrepancies, customer requested returns.

Duties will include but are not limited to:

Provide Credit & Rebill assistance for Orders.

Provide support to the Credit & Collections Team

Process requests for credit, rebill and returns as needed.

Meet or exceed established order accuracy and turn-around standards.

Handle all customer contacts in a professional and courteous manner.

Comply with all Company, Departmental, and applicable Quality System work

instructions, procedures and policies.

Communicates regularly with management on progress of workload and escalated i

issues

Monitor Claims Support Mailbox.

Enter all contact information into appropriate database(s) in compliance with Company

and Regulatory policies.

Call Center Representative Qualifications:

Basic computer navigation skills required.

Working knowledge of MS Excel, Word, Outlook required.

Customer Service experience desired.

Call Center experience desired.

Bachelor Degree preferred

HS Diploma/GED required.

Call Center Representative Benefits:

Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.

A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing