Claims Account Representative 2

Schedule: Full-time

The Ohio Attorney General's Office is currently seeking candidates to fill a Claims Account Representative 2 position in the Collections Enforcement Section. The successful candidate will collect certified delinquent taxes and debts owed to state agencies. This position will primarily be designated for remote working. There may be in person requirements for training and operational needs. The position will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, Boardman.

The duties for this position include, but are not limited to, the following:

- Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).

- Requires payment in full and/or establishes payment plan for debtor (which requires use of multiple computations).

- Works with special counsel to collect debts.

- Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).

- Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments, maintains daily log sheet for supervisor).

- Issues praecipes and cites permits.

- May assign and/or reassign cases and/or assessments to special counsel when necessary.

- Negotiates repayment with debtor, legal and/or other government representatives.

- Closes accounts which have made restitution.

- Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience. or 4 months training in use of personal computer, calculator and telephone equipment.

-Or completion of associates core program in business administration, communications, English or related fields.

-Or equivalent of Minimum Class Qualifications for employment noted above

Preferred Qualifications:

- 2 years customer service experience

- Experience working in a high volume call center

- Experience diffusing escalated situations

- Knowledge of Fair Debt Collection practices

Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, verbal communication