Voice Technology Engineer

Note- This is infrastructure support position not an application development position, need someone for Genesys Engage environment - Infrastructure / Patching and Maintaining Environment.

Keywords - Voice Technology Engineer - Genesys Engage environment - Infrastructure / Patching and Maintaining Environment.

The team is responsible for contact center technologies that is moving to Genesys Cloud.

This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.

Activities for all environments include patching, currency, certificate management and after-hours support and more.

Skills Required:

Genesys Engage environment: Voice/Email and Chat routing, real-time and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.

Nice IEX workforce management knowledge and connectivity.

Virtual Hold queue to call back technology and connectivity.

Cyara monitoring and test platform. Skills : Voice Technology Engineer - Genesys Engage Environment - Infrastructure / Patching And Maintaining Environment..

Contract