Systems Engineer Sr (IT)

Job Description

Company Overview

Smart City Telecom is a full-service telecommunications company that has been serving the residents and businesses of Celebration, Lake Buena Vista, and Bay Lake, Florida since 1969 and we're now expanding our service to the greater Central Florida market. With a deep heritage in delivering solutions, with a top-down commitment to customer satisfaction, Smart City Telecom provides cutting-edge Internet and voice services that are unrivaled in the industry.

While Smart City Telecom is continuously updating our products and services to make sure that we deliver the highest quality, we continue to live by the core values upon which we were founded. Above all else, we operate with integrity without compromise – we deliver what we say we will deliver, and we do right by all our customers, business partners, and vendors.

We are committed to recruiting, developing, rewarding, and retaining the best possible candidates in the workforce. We strive to assist our team members in accomplishing both individual and overall organizational goals. We provide a work environment where people can drive results, develop, and grow their careers. We recognize the individuality of each of us and we are on a mission to create a workplace where you can grow and succeed. At Smart City Telecom, we stand for integrity, efficiency, problem solving, equity, and character in all our relationships and interactions. Our focus is on promoting growth, accountability, and empowerment in the company.

Job Summary

The Senior Systems Engineer role requires an individual with strong leadership abilities, technical expertise in Microsoft environments, proficiency in DevOps practices, and a solid understanding of data networking and network security. This role will oversee a small team of IT staff to manage our corporate LAN network and desktop, server, and cloud infrastructure along with applications supported by IT.

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Supervise and mentor a small team of IT staff, providing guidance, training, and performance evaluations.

Manage and maintain Microsoft desktop and server environments, ensuring optimal performance and reliability.

Oversee Azure cloud infrastructure, including the deployment and management of virtual machines, storage solutions, and networking components.

Implement and manage containerized workloads using Azure Kubernetes Service (AKS).

Assist in developing and maintaining DevOps pipelines for continuous integration and deployment (CI/CD) of applications and services.

Ensure the security and integrity of data networks, implementing best practices for network security and monitoring.

Diagnose and resolve complex technical issues related to systems, networks, and applications.

Collaborate with cross-functional teams to design and implement scalable and secure IT solutions.

Research and recommend new technologies to enhance IT infrastructure and operational efficiency.

Focus on system and network security, ensuring adherence to security protocols, while maintaining a high standard of protection against threats.

Stay current with industry trends and emerging technologies, recommending improvements and innovations.

Contribute to various projects working with minimal supervision, including aiding other departments and team members, as directed.

Qualifications – The ideal candidate for this position will demonstrate:

A vital interest in contributing to the successful achievement of the department's and company's goals and strategic vision.

Competency and experience in Microsoft Office Suite.

Ability to quickly learn proprietary software and work in cloud-based technology.

Eagerness to adapt existing processes to new, improved systems.

Excellent organizational skills, time management, initiative, attention to detail, accuracy, follow-through, and problem-solving skills.

Well-developed decision-making, analytical, and critical thinking skills with ability to effectively plan strategically to determine company, department, or unit objectives.

Exceptional customer service and communication skills with the ability to communicate both verbally and in writing to explain complex situations in simple terms.

Ability to multi-task and accomplish tasks in fast-paced environment with minimal supervision prioritizing and managing multiple projects with shifting deadlines carrying tight SLAs in an accurate and organized fashion.

Ability to represent the company in a professional manner always.

Possess a proactive attitude within the team through mentoring and knowledge sharing.

Confident team player who is highly collaborative and flexible with the ability to effectively work cross functionally with other team members at all levels within the organization with a vital interest in contributing to the success of the company’s goals and strategic vision.

In-depth knowledge of Microsoft operating systems, Active Directory, and Group Policy management.

Extensive experience with Azure cloud services, Hyper-V virtual machines and SAN storage, and networking.

Advanced skills with Microsoft SQL DB Management and Linux Server Management.

Proficiency in managing containerized workloads using Azure Kubernetes Service (AKS).

Strong understanding of DevOps practices and tools, such as Jenkins, Git, etc.

Excellent data networking skills, including configuration and troubleshooting of routers, switches, and firewalls.

Solid understanding of network security principles, with a focus on zero trust security models.

Working Conditions

Hybrid work schedule with in-office and at-home workdays. Schedule may vary depending on business needs.

Indoor office working environment with prolonged sitting.

Other Requirements

Proven experience in supervising and leading IT teams.

Minimum 5 years of relevant experience in systems engineering or a related IT role. Bachelor’s degree in computer science, information technology, or a related field preferred.

Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Certified Kubernetes Administrator, CCNP) are a plus.

Must be able to pass a criminal background check and drug screening.

Valid Driver’s License with a satisfactory driving record is required.

Benefits Include (Full-Time Team Members)

Competitive Salary Commensurate with Experience

Medical, Dental, and Vision

Supplemental Benefits - Accident, Critical Illness, Hospital Care

Life and Disability

Flexible Spending Accounts

401K with Match

Life Assistance Plan

Wellness Plan

Vacation, Personal, Sick, and Holiday Pay

Ongoing Professional Training & Educational Reimbursement Program

Team Member Recognition Programs

Background Screening: As part of our standard hiring process for new employees, employment with Smart City will be contingent upon successful completion of a pre-employment drug screening, background check, and motor vehicle check. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Smart City is an E-Verify employer.

Equal Employment Opportunities: Smart City is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimers:

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Smart City does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Smart City, they are not for employment with us but may relate to another company with a similar name.

NO OUTSIDE AGENCIES

Smart City is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Smart City via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Smart City HR/Recruitment will be deemed the sole property of Smart City. No fee will be paid in the event the candidate is hired by Smart City as a result of the referral or through other means.

Full-time