Benefits and Leave Experience Advisor

Requisition ID: 228945

Employee Referral Program – Potential Reward: $0.00

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or

answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and

service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering

information to help resolve escalations where appropriate.

Accountabilities

Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge

Enters/processes employee leave status changes in HR systems throughout the leave process

Ensures data accuracy and integrity of employee records through established internal control mechanisms

Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different

stakeholders

Runs regular daily/weekly reports to assess performance against standard procedures and Service Level

Agreements (SLA's)

Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience

Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and

decisions

Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF

Global Handbook and the Guidelines for Business Conduct

Location(s): Colombia : Bogota : Bogota

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.