Remedy Developer

Position Overview: We are seeking an experienced Remedy Developer to join our team on a contract basis. The ideal candidate will have strong experience in developing and implementing Remedy solutions that meet business needs. This role requires hands-on technical expertise, the ability to work with cross-functional teams, and a deep understanding of Remedy best practices.

Responsibilities:

• Design, develop, and implement Remedy applications. For this environment, it will be working within a contact center environment where Remedy has been utilized and heavily customized.

• Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements.

• Customize Remedy applications using scripting, workflows, and UI policies to meet specific business needs.

• Develop integrations between Remedy and other systems using REST/SOAP APIs, scripts, and middleware.

• Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet the quality standards.

• Create and maintain technical documentation for Remedy solutions, including design specs, workflows, and data models.

• Provide technical support and troubleshoot issues within the Remedy platform.

• Stay current with Remedy updates, new features, and best practices.

Required Skills:

• Proficient in writing PL SQL functions, stored procedures, and performance tuning.

• Experience working with Linux.

• Comfortable writing shell scripts.

• Experienced in Python scripting.

• Experience with Oracle database.

• Proven experience as a Remedy Developer (4+ years) with hands-on experience.

• Strong knowledge of Remedy development including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, Import Sets, Transform Maps, and Web Services.

• Experience with Remedy integrations using REST, SOAP, and other relevant methods.

• Proficient in JavaScript, HTML, CSS, and other web technologies related to Remedy development.

• Familiarity with Remedy upgrade process and the ability to handle post-upgrade issues.

• Basic knowledge of database management and SQL for data queries

• Strong problem-solving skills and the ability to work independently or in a team environment.

• Excellent communication and documentation skills.

Preferred Skills:

• Experience upgrading Remedy 20.x to Helix on-prem.

• Experience with Agile/Scrum methodologies.

• AWS Experience

• Helix Experience, not currently in this environment