JOB BRIEF Oversee the day delivery and customer door operations of the facility DUTIES RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Open/close/secure work areas or buildings as dictated by policy Assist shuttle driver with the breakdown and handling of their inbound load Ensure all routes go out, covering routes, as needed; includes ensuring all conditions are met to perform successful bidding Manage incoming calls and emails and assist in issue resolution Maintain accurate customer information in both the routing and the business system Ensure customer satisfaction via the creation of efficient routes and managing remediation efforts when required Assist in the reconciliation of routes when needed Route orders immediately after sale's cut-off and appropriately submit before the designated deadline Monitor and address all product returns to warehouse Mitigate and monitor: breakage, over-time, and excessive or inappropriate supply usage Follow mandated safety and security guidelines; including but not limited to: cleanliness, PPE, biomechanical motions, potential hazards, Hi-Lo licenses, suspicious activity and theft Correctly and timely author BOLs for transfers to other facilities when needed Audit work area drops zones daily to ensure product is physically and electronically handled correctly Manage all aspects of Saginaw's customer door: including but not limited: sorting of product, verifying order accuracy and condition, handing-off product to appropriate recipients and collecting payment and/or signatures when acceptable.
Survey work area daily to identify and correct issues; including but not limited to things that would impede the effectiveness of delivery and customer door Monitor employee attendance including but not limited to: review of the call-off line, log in attendance system and issue discipline Maintain working knowledge of relevant union contracts, policy manuals and essential equipment Maintain Kronos to log pertinent payroll and employee information as needed; including, but not limited to: verifying punches, approving overtime, recording leave, via daily and weekly inputs Record arrival times and appointment discrepancies on the calendar Manage and maintain hiring and discharge process for direct reports with support of warehouse manager Author reports and send to management Author and complete injury, disciplinary forms in a timely manner following company protocols Train, coach, evaluate and counsel subordinates to ensure they have an adequate understanding of the assigned work functions so that they can and are correctly, efficiently and safely performing their job Conduct team meetings on subject matter delegated by the Warehouse Manager, as well as HR and Safety Departments Monitor and maintain employee engagement, including recognition and accountability for performance Ensure safety guidelines are communicated and followed by direct reports Ensure the vehicles assigned to direct reports are maintained, available and functioning properly QUALIFICATIONS Competencies: Communication Proficiency Customer Focus Ethical Conduct Flexibility Initiative Relationship Management Stress Management/Composure Thoroughness Technical Proficiencies: Basic Competency with Microsoft Office; Including Latest Versions of Outlook, Excel and Word Education and Experience: Additional Requirements: Pass a pre-employment background check Pass a drug test at any time during employment.
Adhere to the policies and procedures outlined in the employee policy manual and any applicable contracts, signed agreements, and work rules.
Cooperates with all management and staff of GLWAS.
Follows all MLCC rules and regulations, as they apply to the position.
Use alcohol in a responsible manner when related to business activities.
(if applicable) Maintain a safe driving record.
ADDITIONAL JOB DETAILS Classification: Salary/Exempt Reports To: Transportation Manager Supervisory Responsibilities: This position manages one team and is responsible for their performance management.
Work Environment: This position operates in a warehouse environment.
The noise level in the work environment can be loud.
Requires use of warehouse equipment.
Physical Demands: This is a very active position.
The employee must frequently stand, walk, bend, kneel, crouch, stoop and climb throughout the day.
The employee must frequently lift, carry, and/or move up to 55 pounds and push or pull up to 100 pounds of force on a cart; frequently ascend and descend stairs.
The employee is regularly required to read and communicate in English.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Expected Hours of Work: Travel: No travel is expected for this position.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Great Lakes Wine Spirits providesequal employment opportunityto all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Pursuant to the Americans with Disabilities Act (ADA),Great Lakes Wine Spirits will not discriminate against any employee, applicant for employment, or student, because of a physical or mental impairment with regard to any position or program for which that person is qualified.
Full Time