Passenger Service Agent (Bangor)

Job Description

Summary

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Core Competencies

Able to work efficiently as a part of a team as well as independently.

Attention to detail in all areas of work.

Effective communication skills with individuals at all levels of the organization

Job Duties

Greet and process passengers for outbound flights at the check-in counter and gate.

Actively participates in the Safety Management System (SMS)

Inspect and verify passenger documentation.

Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination

Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated.

Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights)

Makes announcements regarding flight activity at gate or over airport’s general PA system.

Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.

Always maintain the level of service expectations for the passenger and the airline customer.

Comply with all company, local, state, federal, and carrier SOP and security requirements.

Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.

All employees are responsible for ensuring quality control in their own activities.

Cooperate fully with Inspectors to achieve quality inspection commitments.

Performs other duties as requested.

Requirements

Must be 18 years of age.

High School diploma.

Enthusiastic about Customer Service

Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.

Ability to work nights, weekends, holidays, and varying schedules.

Proficient Computer Skills

Must be able to stand, lift, bend for an extended period.

Must successfully complete airline specific training programs and recertification

The ability to read, write and fluently speak and understand the English language.

Ability to work nights, weekends, holidays, rotating shifts and varying schedules.

Part-time