Front End Manager - Orthopedics

Job Description

The Front-End Operations Manager is responsible for overseeing and managing the operations of the AOSMI clinics. This role involves supervising and coordinating administrative and financial activities to ensure efficient and effective delivery of services. The Operations Manager collaborates with therapists, support staff, Front Desk Supervisor and other stakeholders to optimize patient care, maintain compliance with regulations, and achieve organizational KPI's. This position will drive excellence in staff engagement, process improvement and excellent customer service to our patients.

Benefits

Medical insurance, Prescription drug coverage, Voluntary Dental insurance, Voluntary Vision Insurance, 401K with company match, Paid holidays

Culture

Advanced Orthopedics and Sprots Medicine and HealthPlus Management provide quality orthopedic and sports medicine care.

The combined companies allow us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.

Responsibilities

Essential Duties:

• Manage multiple site locations, implore company standards, and core values.

• Implement operational policies and procedures to enhance the efficiency of clinic operations.

• Ensure smooth workflow and coordination between front desk staff, therapists, and support personnel.

• Coordinate equipment and supply needs to ensure availability and proper functioning of therapytools and resources.

• Monitor patient scheduling, intake processes, and treatment plans to maximize clinic capacity and minimize wait times.

• Oversee facility maintenance, cleanliness, and safety protocols.

• Recruit, hire, train qualified administrative personnel.

• Provide ongoing performance feedback, coaching, and mentoring to staff members.

• Create and implement staff schedules to ensure adequate coverage and efficient use of resources.

• Conduct regular staff meetings and foster a collaborative and positive work environment.

• Optimize billing processes to ensure accurate documentation to maximize reimbursement and minimize billing errors.

• Monitor and report on organizational KPI's: Visits- I.E.,'s, Avg units per visit, Avg payment per visit, and cancellation rate.

• Manage clinic's budget, including expense monitoring, revenue projections and financial reporting.

• Collaborate with RCM personnel to address coding and billing issues promptly.

• Perform end of day reconciliation.

• Monitor and control expenses via Hybrent.

• Foster a patient-centered environment focused on delivering exceptional customer service and quality care.

• Monitor patient satisfaction metrics and implement strategies to enhance the patient experience.

• Respond to patient feedback and concerns promptly to implement appropriate measures for improvement.

• Regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.

• Supports/assists team with additional tasks as needed.

Requirements

Authorized to work in the US without sponsorship

Minimum Bachelors degree in heatlhcare admin, business management, or related field

Minimum 5-7 years' experience in medical office

Previous 2-3 experience in management or leadership role

Equal Opportunity Employer

Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #cmc4ztamn3yml0iph56eqpq7q

Full-time