Technology Engineer(Genesys)

Immediate need for a talented Technology Engineer(Genesys). This is a 10+months contract opportunity with long-term potential and is located in Columbus OH (Hybrid; Only Local Candidates). Please review the job description below and contact me ASAP if you are interested.

Job ID:

Pay Range: $53 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

Key Skills; Genesys Engage environment

Voice/Email and Chat routing

IVR

Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.

Nice IEX workforce management knowledge and connectivity

Virtual Hold queue to call back technology and connectivity.

Cyara monitoring and test platform

HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python

Good oral and written communication to interact effectively with Internal Business Partners

Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem

Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls

Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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