Client Services Officer

-Work in a company with a solid track record of performance

-Work alongside & learn from best in class talent

-Leadership Role

Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.

The Job

Key Responsibilities:

Serve as the first point of contact for client inquiries via email, phone, or chat

Manage client accounts, onboarding, and routine follow-ups

Coordinate with internal teams to fulfill client needs and resolve issues promptly

Maintain accurate records of client interactions and service requests

Prepare reports, track service metrics, and provide feedback for process improvement

Build and nurture positive client relationships to support retention and growth

Ideal Candidate

Requirements:

Proven experience in customer service or client relationship roles

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Proficiency in using CRM systems and productivity tools

A proactive mindset and ability to work independently in a remote environment

Bachelor's degree in Business Administration or related field (preferred)