Information Technology (IT) Manager

Job Description

The IT Manager role is assigned to client environments with mid to high complexity and is responsible for managing and overseeing the daily operations of each individual client's information technology (IT) department. This includes the maintenance of computer systems, networks, and applications, as well as providing technical support to users. With their expertise in technology and modern strategies, they are dedicated to streamlining internal processes and enhancing customer satisfaction.

The IT Manager works to ensure data security and compliance with relevant laws, policies, and guidelines. They are also responsible for developing strategic plans and budgeting for hardware and software purchases. Additionally, the IT Manager provides valuable insights for optimizing business operations with the use of new technologies.

The IT Manager Supports the Clients by:

Providing strategic planning through yearly budgeting

Running checks throughout the environment to identify potential issues and prevent them

Providing consultation and guidance throughout the year to achieve goals

Providing project management services to ensure service delivery

Ensuring documentation standards are being kept up for each assigned client

Ensuring best practices are being followed throughout each environment

Planning, implementing and maintaining effective IT systems to support the client's business needs.

Ensuring that all necessary software, hardware and network systems are up to date and running optimally.

Analyzing existing IT infrastructure and recommending upgrades or applications necessary to increase efficiency or security of systems in place.

Working with other departments such as marketing, finance, HR, etc., to ensure required resources are available for successful projects completion or data sharing purposes within a client’s organization where needed and applicable.

Providing training on new processes and technologies being implemented within a client-facing environment

Generating reports related to system performance, usage trends, and cost analysis for review by executive leadership

Responsibilities:

Maintain the Stability of assigned client environments

Understand when things are not working correctly in an environment

Identify where potential risks are due to configurations

Should be naturally curious - dig into accounts without being asked and review assigned environments

Should be able to easily identify deviations in best practices in an environment

Maintain the Performance of assigned client environments

Escalate high priority items and prioritize workday accordingly

Evaluate environments for chronic/recurring issues and investigate source

Be primary point of contact for clients and be able to intelligently discuss any issues in the environment and how they would need to be remediated

Lead client consultations by gathering information from the client to provide the correct path forward for their business

Client agreement reviews

Client budgeting for future projects & business needs

Additional issues/responsibilities that may arise

Requirements:

Bachelor’s degree or higher in Computer Science or a related field or 5 years of equivalent work experience

At least 5 years of relevant work experience in managing and directing small and large-scale IT projects

Advanced knowledge of IT infrastructure, networks, databases and systems

Ability to delegate or escalate tasks as necessary to ensure optimal client satisfaction

Ability to actively manage multiple tasks, simultaneously moving items forward for clients

A proactive approach towards problem-solving

Time Management Skills

Problem-solving skills

Proven aptitude for staying up-to-date on industry trends that may impact customer service operations

Operating systems, including Windows, Linux, Mac OS X,

Networking technologies such as TCP/IP, DNS, DHCP, VLANs, routers and switches

Server hardware components such as processors, memory, storage devices and other peripherals

Virtualization technologies such as Azure Virtual Desktop, Hyper-V, VMware, or Citrix

Backup systems such as Axcient, Acronis, Datto

Security protocols such as firewalls, antivirus software, and intrusion detection systems

Storage area networks (SANs) and network-attached storage (NAS) solutions

Database management systems like Oracle or Microsoft SQL Server

Cloud computing infrastructure with Amazon Web Services (AWS), Microsoft Azure

Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients

Attention to detail when documenting troubleshooting steps taken or changes made in resolving technical problems

Should have Knowledge of:

Documentation practices

Best practices for IT environments

Backup solutions and best practices

Device/Application alerting

Device Firmware Lifecycle ManagementCompany Description

Welcome to ERGOS, your leading provider of outsourced IT services and a trusted managed service provider. At ERGOS, we’re dedicated to offering comprehensive IT support, computer consulting, and IT security solutions tailored to your business’s unique requirements. Our goal is to help outsource your organization’s IT services with the latest technology and expert advice, ensuring both operational excellence and strong security in the fast-paced digital world.

Full-time