IT Co-op: Service Desk

Job Description

From smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex’s silicon components help make that technology a reality.

At Silfex, we’re the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we help connect the world.

The successful candidate for this position will become eligible for a comprehensive set of outstanding benefits; to learn more about the benefits Silfex offers for this position check out:

Join our team and help us connect the world and support the technology of the future!

Essential Function:

Join our IT team and gain hands-on experience supporting the technology that powers our operations. As a Service Desk Intern, you’ll assist in providing friendly, helpful technical support to team members across office and manufacturing environments. Under the guidance of experienced staff, you’ll learn how to configure and install computers, support end users, and maintain IT systems and inventory. This is a great opportunity to build foundational skills in IT support while contributing to real-world projects in a collaborative and safety-focused environment.

Essential Duties and Responsibilities:

Shadow and assist with diagnosing and resolving common hardware and software issues under supervision.

Support IT staff in basic troubleshooting tasks and end-user support across office and manufacturing areas.

Learn to install and configure new computers and IT equipment with guidance from the Service Desk team.

Participate in guided IT asset management, including inventory tracking and labeling of hardware/software.

Assist in imaging and setting up devices such as laptops, monitors, and docking stations.

Support the onboarding process by preparing user accounts and equipment checklists under staff direction.

Gain exposure to ticketing systems and Active Directory

Observe and participate in 5S/lean manufacturing IT support activities alongside experienced team members.

Contribute to special projects designed for intern development (e.g., knowledge base improvement, asset cleanup).

Culture:

Display a positive attitude and strong work ethic that reflects the Mission and Core Values of Silfex.

Create and maintain a culture where workplace safety is part of everything we do. Provide the safest possible workplace to our employees by modeling and following all company safety policies, reporting any incidents or unsafe conditions immediately to Silfex management. Wear all PPE as required by work area or job function.

Communication – Begin with the end in mind – Communicate boldly as well as effectively with empathy and respect to inspire teamwork and collaboration vertically and horizontally within Silfex.

Assist in applying lean manufacturing concepts and 5S. Demonstrate ownership of continuous improvement ideas and activities. Maintain organization and cleanliness, housekeeping and 5S within work area. Maintain these areas at the highest degree possible while responsibly escalating any maintenance issues.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Currently pursuing a degree in Information Technology, Computer Science, or a related field.

Strong interest in IT support and customer service.

Communication and problem-solving skills.

Willingness to learn and collaborate

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl and; talk or hear.

The employee is occasionally required to lift up to 50 pounds. The employee regularly is required to lift up to 15 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the environment is moderate.

Full-time