Telecom System Specialist

The Job

The Innovation and Technology Department is recruiting for Telecom System Specialists* who review, evaluate, program, and make recommendations on telephone services for new and existing county facilities. These positions are located at the Innovation and Technology Department (ITD) main office and will primarily provide remote customer support over the phone and/or email with occasional site visits as needed.

*Official title: Telephone Service Specialist. For more detailed information and a complete list of duties, refer to the Telephone Service Specialist job description.

EXCELLENT BENEFITS!

Health Benefits Paid Time Off Retirement

Medical and Dental: Family Coverage

Vision: Employee Coverage

Premium Subsidies to offset health costs

Flexible Spending Account (FSA): Pre-tax account for qualified healthcare expenses

Up to 4 weeks accruable vacation with cash-out option

11 days accruable sick leave

15 paid holidays

Perfect attendance leave

Flexible work schedules (in some departments)

Generous Pension

Retirement reciprocity may be available

457(b) Deferred Compensation Plan

Retirement Medical Trust Fund

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

For additional information review the Benefits Summary for the Technical & Inspection Unit

To view additional details, explore the Teamsters MOU

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test.

Travel: Travel throughout the county may be required. Employees will be required to make provision for transportation.

Working Conditions: Employees may be asked to work during unusual hours, inclement weather, and other adverse circumstances.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidate must be able to present their legal right to work in the United States.

Minimum Requirements

REQUIRED EXPERIENCE: Two (2) years, within the last six (6) years, of telecommunications experience with primary responsibility for planning, programming, troubleshooting, implementing, and recommending computerized telephone switching systems, including voice mail.

Experience must be with an employer that utilizes large VoIP telephone systems and/or multiple PBX switches and/or Unified Communications applications. Experience must be clearly on the Work Experience section of the application.

Desired Qualifications

Education in communication technology, certifications in Cisco voice solutions, and experience with VoIP, Cisco Call Manager, Cisco Unity Connection, Call Center applications, Unified Communications applications and VXTracker Telecom Management system is highly desirable.

Selection Process

Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. This recruitment is open on a Continuous basis and may close at any time once a sufficient number of applications have been received.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at . Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference:

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF).

For more important details, review the Applicant Information and County Employment Process.