Front Desk Sales & Coordinator

Job Description

Salary:

Rare opportunity available for a Front Desk Sales & Coordinator position in a brand new, beautiful dental facility. Conveniently located in Brookhaven, this dental practice is looking for a new Team Member to join the Front Desk.

Candidate must possess "Front Stage Presence", Customer Service skills, Dental Experience a MUST and comfortability discussing finances with patients. Ideal candidate will possess excellent verbal and written communication skills. Must be able to document well and accurately. Candidate should be self-motivated, timely and maintain a positive outlook. Effective communication and team work is key with the ability to multi-task.

Tasks may include, but are not limited to:

Greeting and Assisting Patients: Being the first point of contact, creating a welcoming environment, handling check-ins and check-outs, and ensuring accurate patient information.

Sales and Persuasion Skills: Ability to present treatment plans and recommend products effectively, answering questions about procedures and costs.

Managing Appointments: Scheduling, confirming, rescheduling, and canceling appointments, optimizing the daily schedule, and managing patient flow.

Handling Patient Records: Maintaining patient records, ensuring compliance with HIPAA regulations, and updating patient information.

Answering Calls and Handling Inquiries: Responding to phone calls and emails professionally and promptly, addressing patient questions, and providing information about services and appointments.

Coordinating Office Communication: Relaying messages between staff, ensuring smooth internal communication, maintaining patient emails/text communication.

Maintaining Full Schedule: Communication with patient for continuing care/prophy scheduling, calling patients for unscheduled treatment plan and speaking with patients about financial options.

Problem Solving: Address patient concerns, resolve issues, and maintain a positive and professional environment.

This role will sometimes encompass a range of roles, and the exact responsibilities may vary.

Job Type: Full-Time (Approximately 34 hours/week)

Salary: Competitive pay based on experience

Benefits:

4 day work week (M-Th 6:30am - 3:00 pm)

401(k) & 401 (k) matching

Paid Time Off

Short Term & Long Term Disability

Employee Discount

Profit/Bonus Incentives

Ability to Commute/Relocate: Located in Brookhaven, GA 30329; must be able to reliably commute or plan to relocate before starting employment (required)

Education: High school or equivalent (required)

Experience: 3-5 years of dental required. Customer Service, Front Desk Dental, Technology, Microsoft Outlook/Word, Phone Calls, Scheduling. Dentrix experience is preferred.

Full-time