Front Desk Concierge

Job Description

The Replay Club is seeking a professional and reliable Front Desk Concierge to join our team. This position is responsible for creating a welcoming environment for members and guests, while providing high-level customer service and supporting daily front desk operations. The ideal candidate is friendly, proactive, attentive to the small details and experienced in working in a high-end service environment.

Compensation:

$17.50 per hourResponsibilities:

Greet and check in members and guests in a professional and courteous manner

Handle court reservations and scheduling updates

Perform hourly walkthroughs to ensure the facility is clean and organized

Answer phone calls and respond to member questions or concerns

Provide guided tours of the club to potential members

Assist with front desk tasks, merchandise sales, and event support

Maintain a high standard of customer service at all timesQualifications:

1+ years of high-end customer service, hospitality, or front desk experience

Friendly, positive, and professional demeanor

Strong communication and problem-solving skills

Ability to take initiative and work independently

Reliable, punctual, and organized

Weekend and holiday availabilityAbout Company

The Replay Club is a luxury sports and wellness facility located in South Florida, offering premier amenities and exceptional service. Our club features state-of-the-art padel and pickleball courts, a fully equipped gym, spa services, and a wide range of clinics and training programs. We are committed to delivering a welcoming experience for all members through personalized service, top-tier facilities, and a strong sense of community.

Full-time