Service Support Specialist, Building Automation

Full-time

Description

Service Support Specialist Position Responsibilities

Responds to various customer service calls and emails on a timely basis.

Completes accurate and detailed service reports for customers and DAC promptly, allowing for precise invoicing and job cost tracking.

Provide remote technical support to the end user and team members to assist in troubleshooting installed BAS and security systems.

Identifies and resolves problems for most types of service calls or quickly escalates the call to the next tier.

Uses well-developed troubleshooting skills to isolate and repair problems in malfunctioning equipment or software.

Communicates with and works with the other members of the team consistently to improve the overall operations of the Service Department and company.

Requirements

Service Support Specialist Qualifications

High School Diploma Required

Minimum of 3 years of previous, relevant experience

Experience in the construction environment preferred

Competent with using and troubleshooting Microsoft Windows and Microsoft Office software

Strong knowledge of networking and the ability to troubleshoot network devices

Familiarity with building automation systems and the basics of DDC systems and installations

Strong verbal and written communication skills

Ability to problem solve independently, escalating appropriately to ensure timely resolution of issues

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted

Understanding of basic programming structures and syntax (any language) is preferred