Systems Training Specialist

What You’ll Do:

As a Systems Training Specialist, you will support the administration, development and use of virtual assistant tools for residents and leasing. In addition, you will assist with key customer-facing tools and processes, such as reputation management and property management software training support. You will monitor these systems, working closely with the community & home office support team to ensure a fast, efficient, and positive customer experience—from initial lead to move-out.

Where You’ll Work:

Located in downtown Columbus, Ohio, our corporate offices overlook the Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy the building’s fitness center and rooftop terrace with adjoining clubroom and walk to some of the city’s best restaurants and downtown amenities.

What You'll Own:

Support management and lead administration of AI and reputation systems.

Ensure successful AI handoffs to community team members when AI tool is unable to assist or when the customer prefers onsite agent support.

Audit AI-managed communications for quality assurance and opportunities for system optimization.

Maintain the AI knowledge center and Entrata to ensure the accuracy of AI tools; collaborate with the team to align information.

Facilitate training sessions on the AI platform and reputation systems, including onboarding for all new team members. Support Systems Training Manager on Entrata related onboarding training.

Administer and support the company’s AI tool used for the internal training library.

Respond to helpdesk tickets related to AI and reputation systems, including troubleshooting login issues, technical difficulties, permissions and settings.

Assist with data organization, report creation, distribution and tracking.

Manage training email box as needed; ensure all emails are answered daily and email box is well organized.

Exemplify and promote the organization’s desired culture and values by leading and supporting various corporate culture initiatives.

Travel, on occasion, to our local communities to facilitate in person training to build rapport and foster positive attitudes and relationships with those on site, while maintaining a connection to the daily operations of the site teams.

Participate in overall training department duties as assigned and adapt to changes within the organization.

Other duties and projects as directed and assigned.

What You'll Bring:

3-5+ years’ experience in a property management environment required.

1+ year of Property Manager experience preferred.

Experience with Microsoft, Entrata, AIRM, and EliseAI software preferred.

Who You Are:

A captivator. You have strong verbal, written and interpersonal communication skills including public speaking and presentation skills. You engage our employees and foster an environment that makes learning exciting.

A supportive team player. Putting corporate culture and the importance of training first, you build relationships across lines of difference, inspire and motivate others to buy into our vision, communicate effectively in all formats, give and receive feedback fluidly, collaborate across multiple departments within the firm, and model/hold a high bar of excellence.

A customer service guru. You understand how successful customer service is delivered and train others to approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You personally take responsibility for and quickly rectify mistakes and train others to respond to complaints in a timely and empathetic manner.

A masterful executor. You get things done and approach problems with viable solutions. You optimize performance in the face of diversity, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You'll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.