Application Developer - IVR/Contact Center Systems

Job Description

Job Title: Application Developer – IVR/Contact Center Systems (Hybrid – Harrisburg, PA)

Location: Harrisburg, PA (Hybrid – 1 day/week onsite, must be a Pennsylvania resident)

Compensation: $80,000 – $120,000 DOE (Depending on Experience)

Employment Type: Full-Time

About the Role

Abel Personnel is partnering with a mission-driven organization in Harrisburg, PA, to find a highly skilled Application Developer with expertise in Interactive Voice Response (IVR) systems and contact center application development. This is a hybrid role (1 mandatory day in-office per week) ideal for a Pennsylvania resident who thrives in building enterprise-grade applications that support customer interaction, telephony integration, and business process automation.

Key Responsibilities

Design, develop, and maintain IVR applications using Concentrix, Intervoice Development Studio, and Interaction Composer

Utilize ECMAScript and related JavaScript technologies to enhance user experience

Build ancillary applications using C# and VB.NET (preferred)

Integrate contact center systems with telephony platforms and third-party APIs

Interpret technical specifications to build application solutions in alignment with business needs

Conduct unit and functional testing to ensure robust, bug-free code

Participate in code reviews, technical documentation, and peer collaboration

Maintain source code repositories and follow version control best practices

Provide occasional on-call production support and troubleshooting

Required Skills and Experience

3+ years of hands-on programming experience in enterprise environments

Proficiency in IVR/contact center development platforms such as Concentrix or Intervoice

Strong understanding of telephony systems, API integrations, and Java EE

Experience with SOAP, REST, and Web Services

Proficient in Structured Query Language (SQL) and working with relational/NOSQL databases

Experience in the full Software Development Life Cycle (SDLC)

Familiarity with mainframe application development a plus

Strong knowledge of object-oriented programming and best practices

Excellent verbal and written communication skills

Preferred Qualifications

Bachelor’s degree in Computer Science, MIS, or related technical field (or equivalent experience)

Prior experience with C#, VB.NET, or other .NET languages

Knowledge of system integration in highly regulated or public sector environments

Work Environment & Requirements

Hybrid Schedule: 1 day per week in the Harrisburg, PA office

Residency Requirement: Must be a current Pennsylvania resident

Availability for occasional after-hours support as needed for production issues

Why Join This Opportunity?

This role offers the chance to work on impactful projects within a stable, community-focused organization. You’ll be part of a high-integrity IT team that values innovation, clear communication, and collaboration—supported by a recruiting partner (Abel Personnel) who puts your career goals first.Company Description

A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.

Working with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.

We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!

Full-time

Hybrid remote