L2 Desktop/End User Support Technician

Job Description

We are looking for an L2 Desktop/End User Support Technician for the corporate Doral, FL location.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour unpaid lunch)

Duration- 8-10 weeks

Job Responsibilities:

This is an End User Support role where the technician will assist users by creating a ticket to document the issue and performing hardware and software troubleshooting.

For more complex issues requiring further troubleshooting at a user's desk or a conference room, the technician will guide the user in creating an appropriate Incident or Service Request, ensuring the responsible team addresses the issue through standard support channels.

Required Skills & Experience:

Laptop hardware troubleshooting

Software and application support

Strong communication and customer service skills

Experience with ticketing systems

Additional Expectations:

Professionalism & Communication: Maintain a professional demeanor and open communication on-site. Any issues, late arrivals, or concerns must be reported immediately to both the site contact and WO Manager.

Required Tools: Standard toolkit

On-Site Identification: Please identify yourself as an NSC Global Technician while on site.Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Full-time