Intake Assistant

Job Details

Louisville, KY

Description

Summary of Purpose:

Oversee the intake process of animals at Main Campus while providing excellent customer service.

Duties (Essential Functions):

Oversee the intake process of animals.

Oversee Airtable and Acuity software to verify intake systems are running smoothly and accurately.

Monitor incoming Owner Surrender Questionnaires through Airtable and organize as needed.

Review Owner Surrender Questionnaires and contact owners to gather clarification when needed; make decisions on intake, deferral, or intake for euthanasia based on gathered information.

Monitor appointments email, answering questions when needed and organize Airtable questionnaires based on automated scheduling emails.

Monitor intake voicemail and return calls as needed.

Work with the Population Supervisor to monitor Acuity Scheduling system and shelter space to help maintain the proper number of Owner Surrender appointments per week, adjusting appointment needs when necessary.

Assist with manual appointment scheduling for non-automated appointments (large litter size, special circumstances, emergency intakes, etc.)

Assist with "walk in" clients to either facilitate intake or offer resources where appropriate.

Provide professional, compassionate, stellar customer services to all who visit, call, volunteer, donate or work for KHS.

Communicate and collaborate with Vet Services and the Behavior Manager regarding approvals/deferrals of animals with medical and/or behavior issues.

Provide weekly feedback to Population Supervisor and Senior Operations Manager including status/call times for clarification calls, Airtable statistics, and any other import information.

Provide daily care, cleanliness, and enrichment to animals in care and maintain common areas.

Responsible for cleaning and sanitation of assigned animal and common areas when needed with emphasis on disease control protocols; provide spot cleaning of animal areas throughout the work schedule.

Provide all animals with appropriate housing, bedding, food, and water.

Provide animals with daily enrichment and mental stimulation including in kennel toys and food enrichment, walks for adult dogs, social interaction with humans, and (where appropriate) interactions with members of own species.

Ensure a safe work environment. Following all safety guidelines.

Other duties as assigned

Qualifications

Qualifications/Requirements:

General to intermediate dog and cat knowledge preferred.

Excellent animal handling skills.

Ability to work independently with little direct supervision.

Demonstrated attention to detail; ability to process paperwork accurately and effectively.

Ability to communicate respectfully and effectively with people of all backgrounds and personalities.

Humane attitude towards animals.

Ability to manage the emotional aspect of end-of-life services and humane euthanasia, and support staff in high-emotion circumstances.

Ability to lift or otherwise move large animals – up to 50 pounds; full range of motion, including stooping, bending, reaching, etc.

Accept, support, and represent KHS core values, programs, policies, and procedures.

Must possess a valid driver’s license and clean driving record and be willing to drive KHS vehicles.

Background Check required

Physical, Psychosocial, and Cognitive Demands/ Working Environment

Individual will have extended periods of sitting, talking and listening.

Frequent bending, reaching, kneeling, walking, and standing regularly while performing job functions.

Frequently lifts, carries, or otherwise moves and positions objects weighing up to and exceeding 50 lbs.

Includes working with animals in a kennel/shelter setting (indoor/outdoor) in varying weather conditions.

Potential for exposure to allergens (including but not limited to pet dander, dust, peanut butter), and zoonotic diseases (diseases transferred from animals to humans).

Exposure to chemicals.

Exposure to loud noise.

Exposure to emotional circumstances.

Fast-paced environment.