Technical Writer

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

The Flight Ops Technical Writer is responsible for the standardization and quality

of assigned technical, procedural, and/or policy manuals, and/or electronic checklists, if applicable.

Responsible for organizing, maintaining and communicating pilot policies and procedures, including time

critical bulletins and sensitive security information.

+ The Technical Writer maintains familiarity with relevant fleet issues and is responsible for processing and producing high-quality content as directed and coordinated through the Technical Writer – Team Lead.

+ Interfaces directly with Delta fleet leadership and respective FAA designee for content/manual related issues.

+ Translates and distills input from subject matter experts into clear, highly readable, professionally formatted products.

+ Authors bulletins, manual, and electroic checklists (if applicable) revisions for operating manuals, system description manuals, training manuals, checklists, emergency handbooks, and/or assorted guides for Updated 12/17/2009 assigned fleet(s).

+ Solicits and receives continuous feedback for improvement from line pilots, instructors, and line check pilots, regulatory and technical professionals.

+ Researches and analyzes source documents and regulatory information (Federal Aviation Regulations, Airworthiness Directives, Notices of Proposed Rulemaking, etc.), manufacturer’s information (manual revisions, directives, alerts, etc.) and internal technical documentation.

+ Responsible for the version control of manuals, documentation source control, and file management.

+ The Technical Writer role contributes directly to the safe, on-time performance of the airline, and the achievement of Flight Operations objectives.

+ The position reports to the Manager – Technical Writing.

+ Practices safety conscious behaviors in all processes and procedures

What you need to succeed (minimum qualifications)

+ A Bachelors degree in a related field or equivalent job experience/education is preferred. Recent experience in writing and desktop publishing in an aviation environment is preferred, along with demonstrable ability to author complex technical aviation content for a pilot audience.

+ Experience as the end-user of aviation technical, operational, and/or training information is desired.

+ The job requires the ability to communicate clearly and effectively orally and in writing. Possession of an FAA Airframe & Powerplant and/or Private Pilot's License (or equivalent experience and knowledge) is a plus.

+ Must be comfortable and highly skilled using common software applications and learn department specific programs as necessary.

+ Must be customer focused and proficient working within tight deadlines handling multiple concurrent projects.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

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Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%

+ Paid time off including vacation, holidays, paid personal time, maternity and parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Career development programs to achieve your long-term career goals

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here