IT Support Engineer

Job Description

This is a full-time position in-office with typical work hours from 8:00 am 5:00pm, Monday through Friday with an hour lunch.

Role Overview

Were seeking an experienced IT Support Engineer to join our team. This role is ideal for someone who combines technical expertise with excellent communication skills and a collaborative mindset. Youll support small to mid-sized business environments, both remotely and on-site, handling escalated issues, and working closely with the rest of our team to deliver reliable IT solutions.

This client-facing role requires not just technical ability but a service-oriented mindset and the ability to work effectively with end users and peers alike.

What Youll Do

Provide remote and on-site support for Microsoft 365, Windows desktop environments, and general end-user issues

Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components (e.g., VLANs)

Support and maintain backup systems and disaster recovery solutions

Handle escalations from other technicians and resolve complex infrastructure issues

Use the ConnectWise suite (Manage, Automate, Control) for service delivery and documentation

Communicate clearly and professionally with clients of all technical backgrounds

Document work thoroughly and follow internal processes to maintain service consistency

Collaborate with the internal team to share knowledge and improve processes

About Us

Integrated Technologies, Inc. is a locally owned Managed Service Provider (MSP) based in High Point, NC, delivering outsourced IT services to business clients across the Carolinas. Since 2013, weve built a reputation for proactive support, practical solutions, and strong client relationships. Our culture values accountability, curiosity, and teamwork and were looking for people who take pride in solving problems and contributing to shared success.

RequirementsExperience

Minimum 3 years in IT support, with at least 1 year at an MSP

Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus)

Experience supporting Microsoft 365, Entra ID, Intune, Windows Server, and networking technologies

Familiarity with virtualization (VMware or Hyper-V) and Apple devices Traits We Value

Strong communicator can explain technical issues to non-technical users

Team player works well with others and shares knowledge

Adaptable comfortable in fast-paced, client-facing environments

Organized and accountable takes ownership of tickets and sees them through to completion

Eager to learn keeps up with new tools, technologies, and best practices Certifications

Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required

Benefits

Pay Rate: $65,000 $75,000 (depending on experience and expertise)

Health, dental, vision, and life insurance

Paid time off + paid holidays

401(k) with company match

Company vehicle for onsite work

Ongoing training and certification support

Full-time