Hiring: Bilingual Customer Service Agent

Who We Are:

At VMS (Velocity Merchant Services), we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

What We're Looking For:

We’re hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.

What You’ll Do:

Help our merchants with tech support, billing, product info, and updates

Troubleshoot quickly and communicate clearly — by phone, email, or chat

Provide top-notch service in both Spanish and English

Upsell and educate customers on new services (hello, commissions )

Keep things organized — log tickets, track follow-ups, and close the loop

The Details:

Schedule: Monday–Friday, 8:00 AM to 4:30 PM

No weekends. Ever.

We Offer:

$18–$20/hour (based on experience)

Paid Time Off + Paid Holidays

Health Insurance

401(k) Retirement Plan

Training & Growth Opportunities

Bonus + Commission Potential

What You Bring:

Fluent in Spanish and English (read, write, and speak)

Strong communication and problem-solving skills

Tech-savvy and detail-oriented

Positive attitude, dependable work ethic

Customer service experience a plus — but we train the right person

Ready to apply? Join a company that values your voice, supports your growth, and treats customers like family.

Full Time