Unit Clerk Emergency Department Part Time hours bi-weekly

Job Summary : To support the practice of nursing and the delivery of nursing care through use of a combination of communication modes, traffic control and clerical functions. Initiates patient record, requisitions, referrals, and other communication forms to facilitate planning, provision, and documentation of patient care.

Job Description

Essential Responsibilities:

Fiscal Responsibility

Efficiently use supplies and equipment, respond rapidly, and fill out appropriate work orders in support of unit goals to eliminate waste

Process unit appropriate patient charges with accuracy and timeliness and updates billing information

Complete assignments and duties in a timely manner

Leave shift on time and utilize time keeping system

Demonstrate productivity and accepts EDO and float assignments

Quality

Document verbal/telephone orders (non-medication) with date, time, order, Physician and physician representative name, when applicable, and own name and title

Verify accurate order entry or clarify all ambiguous unclear, unreadable or contradictory orders and appropriately document per unit specific standards

Possess ability to problem solve and to multitask within their scope of practice

Support processes looking at the patient experience and patient wait times

Delegate tasks appropriately and promote teamwork

Remain up to date with policy changes, collaborative practice plans, and standards of care

Patient Satisfaction

Promote patient satisfaction as exemplified by patient recognition, letters from patients and families, or SEA (Service Excellence Award)

Timely response to patient needs

Practice professional use of personal electronic devices in patient care areas

Maintain professional environment and keep noise to a minimum at all times

Exemplify excellent guests relations to patients, visitors, and physicians and co-workers

Patient Safety

Notifies RN immediately of NOW and STAT orders and scheduled admission/transfers

Engage in patient care activities when needed

Obtain and update correct demographic, medical order, and consult information

Utilize the event management system for each unusual occurrence

Adjust care routines to meet the individual patient needs

Adhere to HIPAA and follow social media policy

Professional Growth

Share knowledge and skills with colleagues and others including orientation and cross-training

Demonstrate leadership and be a resource for peers, be an active council member, be a super user, serve as a preceptor

Identify professional needs and collaborates with management for learning opportunities for self and for the unit

Participate in development and implementation of departmental goals

Attend product and practice change in-services

Customer Service

Engage patients and their family

Provide a professional and quiet patient environment

Practice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You)

Promote commitment to co-workers, view all staff as part of an equal team and be approachable at all times, and maintain interdepartmental relationships

Be flexible with assignments, staffing needs and assigned shifts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience Required:

High School graduate or equivalent required

Work Shift : 7:00am – 7:00pm (United States of America)

Scheduled Weekly Hours : 34.5

R-14578