Sales Manager

Job Description

POSITION PURPOSE:

To maximize topline revenue through personal engagement and ownership of sales of assigned hotels to include meeting room bookings, client appointments, special client requests, and selling to all segments.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

Duties will be split 33.33% Courtyard Easton and 33.3% Residence Inn Easton and 33.33% Aloft Easton

Develop and capture corporate market for both in-house transient and group business through proactive solicitation (phone calls, outside calls, blitzes, hotel inspections, trade shows, mailing/marketing and creative account penetration strategies), utilize internet mining concept.

Handle all group bookings, inquiries, and follow up in a timely manner. Send out confirmations to verify reservations. Coordinate proper communication of groups and meetings to all team members. Serve as convention coordinator during functions and assist Operations Manager preparing, during, and after functions.

Assists/participates in the entire annual RFP process, as well as, responds to RFP’s and rebids.

Prepares correspondence, proposals, contracts & reports associated with the customer solicitation process and documents sales progress for supervisor.

Maintain existing business by monitoring relationships for highest client satisfaction. Be responsible for service satisfaction through pre-and post evaluations with guests and clients.

Ensure proper payment and billing procedures are set up and followed. Review aging report weekly and make collection calls for past due group and meeting accounts.

Conduct site tours of properties and entertain clients appropriately for potential business.

Research and understand the competitive set for each hotel and their respective impact on assigned hotels.

Participate in revenue management. Responsible for meeting or exceeding budgeted goals in sales, profit, and occupancy for hotels.

Participate and play a key role in community events, activities, employee functions, and guest events.

Develop and execute an annual marketing plan.

Is current and abides by all sales office procedures and systems.

Builds a solid relationship with the Front Desk staff at each hotel and provides basic sales-front office training.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential sales functions, this position may be required to perform a combination supportive functions determined by the General Manager based upon the operational needs to provide the highest standard of service to our guests.

OTHER:

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Mandatory participation in the Manager on Duty progam as needed.

Upon employment, all Team Members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.

Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.

Advanced knowledge of mathematical skills (addition, subtraction, multiplication, and division) to maintain proper budgets, and various other reports.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.

Meets challenges with resourcefulness; develops innovative approaches and ideas.

Looks for and takes advantage of opportunities; asks for and offers help when needed.

Approaches others in a respectful, tactful manner; reacts well under pressure.

Ability to apply technical knowledge of federal and state regulations to practical situations within the hospitality industry.

Ability to stand and/or walk for extended periods of time.

Ability to concentrate in high volume high-pressure area.

Ability to effectively communicate.

Ability to analyze trends in GSS scores, turnover and help set applicable policies.

Able to read manufacturer’s instructions, correspondence, etc. and communicate effectively.

Ability to grasp, lift, and carry or otherwise move goods weighing a minimum of 10 lbs.

Ability to perform duties in a confined space.

Ability to perform tasks requiring bending, stooping, and kneeling.

Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, collect accurate information, and solve guest concerns.

Detail oriented.

Knowledge of training techniques. Ability to develop and train Team and accomplish goals in a timely manner.

Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.

Ability to work in a 365-day environment and be on call 24 hours.

Ability to schedule, delegate and work effectively.

Ability to translate technical information or problems into layman’s terms.

Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.

Protect employer’s privacy and data; keep passwords safe.

QUALIFICATION STANDARDS

Education: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Experience: Previous hospitality sales or related systems experience required.

Licenses or Certificates: None required. Ability to obtain any government required license or certificate

Grooming: All Team Members must maintain a neat, clean and well-groomed appearance (according to the Team Member Handbook).

Other: Additional language ability preferred. Computer literate: Marriott Systems, MS Office (Word, Excel), Internet

OLSHAN Properties MISSION & Vision

Team: Olshan Properties is committed to developing our team members, empowering them and recognizing their achievements

Partners: Olshan Properties seeks to create value for our partners by continually improving our properties and investing in accretive growth opportunities

Communities: Olshan Properties continually strives to be a good neighbor and to enhance the communities in which we operate

Properties: Olshan Properties recognizes that our tenants are our customers and we must provide the best environment for them to live, stay and operate their business

Full-time