Inside Sales Operations Administrative Associate

Job Description

Inside Sales Operations Administrative Associate

Interlink Electronics Inc. is looking for an experienced Sales Operations Administrative Associate to add to their team. This position will be located at our Fremont, CA location. You will be responsible for providing customer quotes, entering customer orders, ensuring shipping accuracy, coordinating with internal sales, engineering, production, and logistics teams, and maintaining excellent relationships with customers. You will be dealing with our full portfolio of products including force & piezo sensors and modules, gas and environmental sensors and instruments and membrane keypads and printed electronic products. This is a great opportunity for an ambitious, hard-working individual to grow their career with an established, growing, fast-paced technology company.

This is a full-time, permanent, in-office position located in Fremont, CA. Reporting to Sales Director.

Responsibilities

Provide customer quotes for standard products, custom solutions, service, and repair

Verify orders from customers, ensuring accuracy of all order data and part numbers

Enter orders into ERP system

Address customer inquiries and resolve issues in a timely, professional manner via phone or email

Ensure technical inquiries are routed to correct team members for fast response

Work closely with the operations team to ensure customers’ needs and expectations are clearly communicated, understood and being met

Handle RMA’s and ensure customer is provided with regular status updates

Maintain customer data in CRM database and ensure it is current

Coordinate with sales, engineering, production, warehouses, and logistics teams for order fulfillment

Liaise between sales operations and finance team for order/billing inquiries

Proactively maintain relationships with clients through regular follow up, identifying potential future sales opportunities

Qualifications

5 years customer service experience

5 years sales order entry experience

Must have ERP experience (preferably Exact – Macola)

Must have CRM software systems experience – (ZOHO or HubSpot preferred)

Strong attention to detail

Excellent communications skills with the ability to communicate professionally and clearly by phone and email

Adaptability and flexibility to learn quickly in a fast-paced, high-volume environment

Maintain a calm and pleasant demeanor when dealing with customers

Manufacturing industry experience preferred

Understanding of logistics beneficial

Benefits: Full medical, dental, vision Life insurance PTO 401(k) plan with match

Full-time