Assistant Store Manager

Job Description

Description:

The Assistant Store Manager is a key leadership role at The Good Feet Store, functioning as a "Next Level Leader" who actively contributes to sales while co-supervising the retail team. This role is pivotal in fostering a culture of learning, trust, and teamwork, ensuring that staff and customers experience the highest level of service. Assistant Store Managers are "Brand Experts" who generate enthusiasm for the Good Feet brand and products while managing day-to-day store operations and supporting the development of team members. In addition to driving sales, the Assistant Store Manager provides training, oversees operational tasks, and steps into the role of Interim Store Manager when necessary. This position demands exceptional leadership, sales expertise, and operational knowledge to ensure the store meets its goals.

Job Responsibilities:

• Lead by example by consistently achieving or exceeding personal and store-wide sales and shopper yield goals.

• Actively assist team members with sales presentations to maximize customer satisfaction and store performance.

• Step in as a point of escalation for customer concerns, aiming to resolve issues before involving the Store Manager.

• Provide real-time feedback to team members, ensuring high-quality presentations and adherence to store procedures.

• Ensure team members perform follow-ups, including "Lead" and "Be Back" calls, and follow-up calls, promptly.

• Maintain exceptional phone etiquette, ensuring calls are answered within three rings and voicemail requests are addressed daily.

• Oversee the training of new Arch Support Specialists through LMS resources and script reviews, and mock fittings.

• Mentor and prepare new hires for the sales floor.

• Conduct in-the-moment coaching to correct behaviors and enhance team performance, documenting feedback for corporate records.

• Assist with daily store operations, including opening and closing procedures, cash and check deposits, and accurate inventory management.

• Manage POS, CRM, Appointment Scheduler, Customer Traffic Counting Software, Customer Communication Platform, LMS, and Human Resource Information System, ensuring customer information and communication are handled effectively.

• Oversee stock ordering, transfers, and receiving, as well as maintaining proper inventory levels for sales and supplies.

• Ensure compliance with store policies, including dress code, scheduling, and cleanliness standards.

• Maintain a clean and organized store, ensuring merchandise is displayed correctly, with all items tagged and undamaged.

• Ensure downtime tasks are completed, and store appearance aligns with company standards.

• Ensure all stock and sales stations are sanitized and reset after each fitting.

• Log daily updates, issues, and feedback in the Daily Journal.

• Complete and submit the daily debriefs and journals, ensuring accurate tracking of store performance, daily updates, issues, and team feedback.

• Ensure all team members log in to systems, check emails, and prepare for UP rotations daily.

Required Skills and Qualifications:

Strong sales and customer service skills with a proven track record in retail

Leadership and team management experience

Excellent communication and interpersonal skills

Ability to analyze data and make informed business decisions

Retail operations management experience preferred

Salary

Average annual salary $55,500 - $65,000 including personal commission

Starting pay is $22.00 per hour plus personal and store commission

Personal commission is tiered 2-5% per pay periodRequirements:

Full-time