Field Training Manager - Charleys

Field Training Manager

Department: Training & Development Reports to: Director of Training and Development FLSA Status: Exempt Location: Columbus, Ohio Travel Requirement: Up to 50% Brand: Charleys Cheesesteaks

Position Summary

At Charleys, we’re passionate about serving up the #1 Cheesesteak in the world, and we know that operational excellence starts with empowered, well-trained teams. The Field Training Manager plays a critical role in equipping both corporate and franchise restaurant teams with the knowledge, tools, and confidence to deliver exceptional guest experiences while meeting brand and operational standards.

This role leads the execution of brand training programs, identifies and closes training gaps, and supports franchisees and field leadership through targeted development initiatives. The Field Training Manager collaborates closely with New Restaurant Opening (NRO) teams, cross-functional partners, and operations leadership to ensure alignment and consistency across training and onboarding efforts.

Key Responsibilities

Plan, deliver, and manage field-based training programs aligned with Charleys’ operational procedures and brand standards.

Serve as a trusted partner to field leaders and franchisees, offering coaching and performance-driven support.

Identify training needs using performance data and feedback; collaborate with internal partners to build solutions.

Facilitate engaging leadership development sessions (virtual and in-person) for franchise operators, restaurant managers, and above-store leaders.

Certify and maintain designated restaurants as official training locations; manage recertifications as needed.

Support the successful onboarding and development of new franchisees in collaboration with the Franchise Operations team.

Partner on New Restaurant Openings to ensure effective training execution and brand alignment.

Conduct field visits and regional workshops to assess performance, provide coaching, and ensure brand standards are upheld.

Continuously improve training content and delivery through data analysis, stakeholder feedback, and industry trends.

Collaborate across departments to align training initiatives with broader operational goals.

Other duties and responsibilities as assigned.

Qualifications

Bachelor’s degree in Business, Human Resources, Learning & Development, Hospitality, or related field; or equivalent experience.

Minimum 3 years of experience in restaurant operations training, preferably within a franchised model.

Background in teaching/training (creating a curriculum) highly preferred

Strong facilitation and presentation skills; ability to connect with diverse audiences.

Effective communication skills with the ability to influence, coach, and build strong relationships.

Proficient in Microsoft Office and familiar with LMS platforms and virtual learning tools.

Strong time management and organizational skills; able to work independently and prioritize effectively.

Valid driver’s license and ability to travel up to 50% of the time, including overnight travel.

This role involves regular visits to restaurant locations, which may include prolonged standing, use of kitchen equipment, and occasional lifting of up to 25 pounds. Reasonable accommodation will be made as needed. Charleys is an equal opportunity employer.

Regular Full-Time