IT Support

Job Description

Passkey is a well-established IT Service Provider based in the Twin Cities, proudly serving clients since 1991. We specialize in Cybersecurity, IT consulting, deployment, monitoring, and support services. Whether working directly with clients or their internal IT teams, we focus on delivering high-quality, efficient, and secure solutions. Our culture is fun, fast-paced, and hands-on—offering all employees the chance to learn, grow, and contribute meaningfully.

What You’ll Do

Provide technical support onsite and remotely to clients in the Twin Cities

Monitor servers, networks, and devices using MSP tools

Install and configure desktops, laptops, servers, firewalls, switches, and more

Manage Microsoft 365, Active Directory, and user migrations

Respond to support tickets and document resolutions

Assist in project implementation for clients across industries

Requirements

3+ years of IT support experience (MSP experience a plus!)

2- or 4-year degree in IT-related field preferred

Strong troubleshooting and communication skills

Desire to learn, grow, and contribute in a team environment

Valid driver's license for occasional client site visits

Technical Skills (Preferred)

Microsoft 365, Teams, SharePoint, Intune, Entra, Defender for Cloud

Active Directory, Group Policy, device/user onboarding

Networking, firewalls, server setup and RAID monitoring

Virtualization (VMWare, Hyper-V)

Mac and Windows support

Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N-Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Avanan, Threatlocker, Liongard

Why Work with Passkey?

Hybrid flexibility (3 days/week in office)

On-call rotation with bonus potential

Hands-on, fast-paced environment with variety

Strong team culture and mentorship opportunities

Benefits

Salary: $60,000–$70,000/year

Bonus opportunities

Health, dental, vision insurance

SIMPLE IRA with 3% match

Paid time off: 10 holidays + 10 vacation + 5 PTO days

Mileage & phone reimbursement

Certification & training reimbursement

Flexible schedule & professional development support

If you’re passionate about IT, love problem-solving, and want to grow with a tight-knit team that values innovation, we’d love to meet you.

Location: Minneapolis, MN 55422

Work Setting: Hybrid (in-office minimum 3 days/week)

Schedule: Monday to Friday Occasional on-call rotationCompany Description

PASSKEY TECHNOLOGY is an IT Service Provider/MSP and CyberSecurity Provider/MSSP in Golden Valley.

For 30 years PASSKEY has been trusted to help with support, cybersecurity, deployment, strategy, planning, audits, vendor management, training, data protection, software selection, software rollouts, migrations, product selection and procurement.

Full-time

Hybrid remote